Wednesday, October 1, 2025

Gov’t agencies told: Submit ‘citizen’s charter’

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THE Anti-Red Tape Authority (ARTA) has called the attention of 14 national government agencies, 27 government-owned and -controlled corporations (GOCCs), and 573 local government units (LGUs), among others for their failure to submit their “citizen’s charter” as mandated by the Ease of Doing Business and Efficient Government Service Delivery Act.

ARTA said the citizen’s charter is an information billboard containing all pertinent information on the services that government offices provide including the list of requirements, costs, and processing time for each service.

All government agencies are mandated to put up their citizen’s charters in prominent places in their offices and submit a copy of its charter or updated charters to ARTA. They were initially given a deadline of December17.

ARTA extended the deadline to January 6 to enable the remaining concerned agencies, which include 571 water districts, 13 state universities and colleges and one government hospital — to comply.

Among the agencies that failed to submit their charters include the Armed Forces of the Philippines – Health Service Command, the Legislative-Executive Development Advisory Council (LEDAC), Mindanao Development Authority (MinDa), National Biofuels Board, and the National Commission for Culture and the Arts (NCCA).

Other non-compliant agencies are the Philippine Center for Economic Development (PCED), Philippine Military Academy (PMA), Presidential Security Group (PSG), National Commission on Muslim Filipinos (NCMF), NCMF-National Capital Region, NCMF-Northern Luzon, NCMF-Southern Luzon, NCMF-Visayas, and NCMF-Zamboanga.

ARTA, in a statement said the non-compliant government agencies and LGUs must submit the missed requirements to the agency by January 6 while those that updated and revised their citizen’s charter must submit the document with the corresponding certificate of compliance. Those that do not have any revision in their previously submitted citizen’s charter are required to submit their certificate of compliance.

ARTA said it can file charges against individuals in charge of the agencies that failed to submit the requirements.

“The publication of the list serves as ARTA’s final warning to non-compliant agencies.

Should they fail to submit the said requirements on the given date, the Authority will proceed with the filing of cases against them for violation of Republic Act Number 7160 (Local Government Code) as amended, RA Number 3019 (Anti-Graft and Corrupt Practices Act), as amended, RA Number 11032 (Ease of Doing Business and Efficient Government Service Delivery Act), or other applicable laws,” ARTA said.

ARTA said that as of December 17, a total of 8,974 government agencies have submitted their citizen’s charter and certificate of compliance.

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