JOY~NOSTALG Hotel & Suites Manila, a five-star serviced residence managed by Accor, one of the world’s leading hospitality groups, is perfect for corporate and business guests, long staying guests and leisure travelers, and even for those with fur babies.
Ranging from Studio Executive to One-Bedroom, Two-Bedroom, or Three-Bedroom Executive, each has a high-speed internet connection, ensuring seamless video conferences and movie streaming. The suites boast of a spacious living and dining area, an unrivalled fully-equipped kitchen, and laundry amenities.
The midscale deluxe serviced residence with 229 fully furnished and pet-friendly suites for leisure and long stays, has taken a proactive stance to leverage on digital solutions to improve its guest experiences.
Odette Huang, general manager at Joy~Nostalg Manila, said the hotel is also exploring new frontiers in digital solutions, such as virtual reality and the metaverse, to provide its guests with immersive travel experiences.
“Our investment in digitalization and technology has allowed us to streamline our operations and provide a more personalized and seamless experience for our guests,” Huang said.
“Our focus on personalization extends beyond just technology,” Huang also said. Workshops and seminars that include sessions led by international speakers to equip employees with the skills and tools needed to provide exceptional, personalized service to every guest, ensuring they maintain their high standards of service.
Joy~Nostalg Manila’s remarkable team of professionals and key personalities have been integral to the success it has achieved in providing personalized, high-quality experiences for every hotel guest.
“Each portrays relentless dedication which earned us recognition from esteemed authorities such as World Luxury Hotel & Restaurant Awards, TripAdvisor, and Agoda,” she added.
“We understand the importance of being a responsible corporate citizen and actively participate in various initiatives that contribute to building a better Philippines,” she also added.
“Our objective is to make a positive impact on communities through our initiatives.”
“Our leadership position provides us with access to resources and partnerships that can help us grow and evolve,” she noted.
Joy~Nostalg Manila officially turned 13 last September and is proud to have reached this milestone.
“Our hard work and exceptional services have earned us recognition, such as the World Luxury Hotel Awards for Luxury Business Serviced Apartments and the World Luxury Restaurant Awards for Best Panoramic Views. Our guests’ satisfaction and loyalty are reflected in our receipt of the Traveler’s Choice Award from TripAdvisor and the Customer Review Award from Agoda. Moreover, our hotel has achieved consistent revenue growth, which is a testament to our success and our commitment to delivering the highest standards of hospitality,” Huang shared.
Joy~Nostalg Manila has identified five key priorities in light of the development of digital advancements, on-going global health crisis and growing competition.
First, retain and grow talents; second, enhance product quality and guest experience; third, maximize business performance and profitability; fourth, expand brand network and raise brand awareness; lastly, execute a global sustainability strategy.
The industry is facing a shortage of talent, partly because of competition and due to preference of work from home setup.
“We believe that providing proper guidance, training, and support will help our ‘heartists’ at Joy~Nostalg Manila gain valuable experience and maintain our commitment to excellence,” Huang said.
“We have established programs to promote career advancement, work-life balance, and a safe and enjoyable work environment, and we are continually strengthening these initiatives.
