Isuzu Philippines Corporation (IPC) has once again demonstrated its leadership in aftersales service by receiving the prestigious Triple Star Award from Isuzu Motors Limited Japan (IML).
The award, which recognizes excellence in aftersales performance, was presented on October 31, 2024, during the Isuzu Distributor & Dealer Aftersales Awards ceremony in Yokohama, Japan. This marks the continuation of IPC’s consistent track record, having previously won the award from 2019 to 2022.
“We are incredibly honored to receive the Triple Star Award once again from Isuzu Motors Limited. This achievement reflects our team’s relentless dedication to providing outstanding aftersales service and support to our customers,” Tetsuya Fujita, President of IPC commented. “Our commitment is to continuously improve and innovate, making sure we remain the ‘responsible partner’ for all our customers nationwide.”
The Triple Star Award reflects IPC’s commitment to delivering high-quality aftersales services and operational excellence across the Philippines. The annual Isuzu Distributor & Dealer Aftersales Awards are designed to foster continuous improvement among Isuzu distributors worldwide. The evaluation process is thorough and focuses on two main categories: Basic Operation and Business Expansion.
In the Basic Operation category, IPC was assessed on several key factors, including its ability to maximize vehicle uptime. The company’s approach to ensuring minimal downtime for customers and enhancing operational efficiency was a central element of the evaluation. Additionally, IPC’s customer relationship management practices were closely scrutinized. Building strong, lasting connections with clients remains a top priority for the company, and the evaluation also considered IPC’s adherence to rigorous business management practices and legal compliance. These elements underscore IPC’s commitment to maintaining high standards in all areas of its operations.
In the Business Expansion category, IPC’s performance was measured by how well it guided and supported its dealership network to meet Isuzu’s global benchmarks. The company’s proactive efforts in sales and marketing aimed at enhancing aftersales services also played a significant role in the evaluation. Furthermore, IPC’s dedication to fostering customer loyalty through superior service quality and proactive engagement contributed to its success in securing the award once again.
Out of 56 Isuzu distributors worldwide, IPC stood out as one of the top performers, sharing the 2024 Triple Star Award with Isuzu Vietnam. This recognition highlights IPC’s continued focus on operational excellence and customer satisfaction, further solidifying its reputation as a trusted partner in the automotive industry.
“Our consistent recognition from 2019 to 2022, and now in 2024, demonstrates our unwavering commitment to maintaining the highest standards of service throughout the Philippines…. Our relentless dedication to delivering the best aftersales service is at the core of everything we do. We promise to uphold these high standards of quality in the years to come, ensuring that every Isuzu customer receives the exceptional support they deserve,” Fujita concluded.
