INCHCAPE Philippines, the official local distributor of Changan Auto, inaugurated its flagship show-room in C5, Pasig July 11. Spanning a total area of 4,373 square meters, this new establishment is the largest Changan Auto dealership in the Philippines.
The showroom and service area are meticulously designed to elevate the car shopping and af-tersales service experience for the growing number of Changan customers nationwide.
“This milestone highlights our shared commitment to excellence and signifies more exciting things to come for Changan Auto,” remarked Alex Hammett, Managing Director for South Asia & Pacific at Inchcape. Hammett emphasized Inchcape’s dedication to creating exceptional experiences for both customers and partners, leveraging their extensive in-market expertise, advanced technology, and data analytics.
He added, “Our responsibility lies in creating great experiences for both our customers and partners by leveraging our in-market expertise, unique technology, and advanced data analytics. As we pur-sue our goal of powering better mobility, we recognize our role in accelerating the performance of our mobility company partners such as Changan Auto, unlocking opportunities through our people and technology.”
The flagship showroom is part of the expansive 11,222-square-meter Inchcape Philippines Distribu-tion Complex. This state-of-the-art complex includes a Parts Distribution Center, a Body and Paint Workshop, and a Training Academy complete with dormitory facilities. The Parts Distribution Cen-ter, covering 1,338 square meters, maintains a six-month inventory of all parts, including commonly damaged parts from collisions and essential maintenance items for all Changan models. This ex-tensive inventory ensures seamless availability and convenience for Changan owners, reinforcing the brand’s commitment to customer satisfaction.
“At Inchcape, we believe that our ‘commitment to excellence’ goes beyond delivering quality vehi-cles,” stated Francis Jonathan C. Ang, Chief Operating Officer of Inchcape Philippines. “It involves providing a seamless car shopping experience and exceptional after-sales service to our valued cus-tomers.”
The Training Academy within the complex is equipped with two large training rooms and dormitory facilities. These amenities are designed to support and empower service teams, especially those based outside Metro Manila, ensuring their safety and convenience. The academy aims to foster a well-trained and efficient workforce capable of delivering the highest standards of service to Chang-an customers.
“The opening of our flagship showroom and service center in Pasig not only represents a signifi-cant milestone for the brand but also underscores our dedication to providing great customer expe-riences and reinforces our commitment to the Philippine market,” said Maricar Parco, General Man-ager of Changan Auto under Inchcape Philippines. “Now more than ever, we are excited to bring Changan Auto’s reliable technology and exceptional value closer to our customers, ensuring they receive the best in both product and service.”
Changan Auto’s continued operations in the Philippines come after a brief disruption due to the changeover in distributorship from Changan Auto Philippines to Inchcape Philippines.
Despite this temporary halt, the brand has demonstrated resilience and an unwavering commitment to its cus-tomers in the local market. In the first half of the year, Changan Auto successfully held its inaugural Dealer Forum and introduced the new sub-compact SUV, the Changan CS15, further expanding its presence with the opening of new dealerships across the country.
With over 160 years of experience in the automotive industry, Changan Auto is renowned for the quality and reliability of its products. The brand has consistently demonstrated growth and strength in the global market, being recognized by the China Passenger Car Association (CPCA) as one of the top five best-selling brands in China. As one of China’s largest car manufacturers and one of the top 15 automakers worldwide, Changan Auto’s commitment to customer satisfaction is evident in its expanding market presence. The brand’s dedication to innovation and quality has earned it numer-ous accolades, including being named the number one Chinese brand by J.D. Power and ranking among the top global carmakers in recent years.
