Metrobank was voted as the Most Recommended Retail Bank in the Philippines by The Asian Banker (TAB), based on the results of the publication’s Annual BankQuality Consumer Survey, which gathered feedback from over 12,000 customers across Asia.
The bank achieved a 65 percent Bank Quality Score, based on the respondents’ feedback on its reliable service, competitive loan products, and responsive customer support. Specifically, respondents cited their satisfaction on Metrobank’s personal loan, car loan, and home loan products, as well as its delivery of secure and trustworthy services.
Respondents likewise cited the bank’s “good reputation, extensive branch and ATM network, and excellent service reliability. The overall banking experience is described as hassle-free.”
“Our clients are always at the front and center of everything we do. This recognition is a testament to that. We could not have achieved this recognition if not for the trust of our clients and the hard work of all Metrobankers to ensure that we keep our clients in good hands, while delivering consistent results for our shareholders,” said Metrobank Consumer Business Sector Head Ramon Jaime Vivencio Del Rosario.
Metrobank is the country’s second largest private universal bank that empowers both retail and business clients with customized financial products and services fit to help reach their goals and full potential.
It has an extensive consolidated network that spans over 950 domestic branches nationwide, more than 2,300 ATMs, and above 30 foreign branches, subsidiaries, and representative offices.
The bank believes that its robust capital position and balance sheet strength will provide ample support as it navigates through uncertain times. Capital ratios are among the highest in the industry, with total CAR at 16.7 percent and Common Equity Tier 1 (CET1) ratio at 15.9 percent. Consolidated assets stood at P3.3 trillion as of end of June 2024, making it one of the strongest and well-capitalized banks in the country.
