AIRLINES should always be in the Cloud.
Japan’s All-Nippon Air, better known as ANA, is a premium airline service. It circles the world daily, carrying some 47 million passengers annually, making it the largest airline in Japan and one of the world’s leading carriers. It has consistently kept its 5-star rating for seven consecutive years and was recently ranked by Skytrax World Airlines Awards as the 3rd best airline in the world.
As Tokyo will host the 2020 Olympic and Paralympic Games, an increase is expected in visitors to the country. Estimates further put Japan as a top tourist destination and passengers are expected to increase to 60 million per year by 2030. This puts a lot of pressure on all Japanese airlines, ANA included.
“This presents an opportunity to showcase our world-class services on a global stage,” Manabu Yada, Manager, Corporate Office Procurement, Material & Services at ANA said.
In 2016, the airline adopted Oracle Exadata Database Machine to meet the increased new bookings for international inbound flights because of strong tourism campaigns of the Japanese government. It also used other Oracle services that an integrated service platform for their internal systems, such as reservations and mileage management.
Oracle helped deliver the needed seamless customer service, such as airport lounge service and mileage claims from Star Alliance airline partners, by using Oracle Data Integrator to extract and load massive volumes of data into existing internal applications and transform the data in Oracle Exadata.
Thus it was not surprising that ANA looked towards Oracle to help streamline its invoice approval process and manage its suppliers via automation and social collaboration.
ANA implemented Oracle ERP Cloud to be able to stand out in the crowded airline industry.
This standing out is finding a way to keep customers happy and costs as low as possible.
“The challenge we faced was finding a way to ensure our customers could trust they’re getting the best service in the market, while we remain profitable. To adopt to changes in a global business environment and make important business decisions fast, we needed to develop a system to visualize all procurement processes, comply with complex regulations, and optimize all procurement costs,” Yada said.
At the implementation of Oracle ERP Cloud, the airline hopes to achieve a 5 percent reduction in procurement costs when it is implemented in 88 branches globally.
“Oracle ERP Cloud covers procurement processes and reduces required transactions. It also provides the tools to improve efficiency and productivity of our procurement team. In addition, it shows us the history of all transactions so we can reduce costs and risks of all processes and increase profitability, while staying compliant with all related regulations,” Yada said.
Moreover, Yada said that the Oracle ERP Cloud seamlessly works with its current platforms further enhancing its services.
