The financial landscape presents numerous challenges with rapidly evolving changes, yet Security Bank has navigated these changes with agility and foresight.
Grounded by solid financial performance in H1 2024, the Bank is well-positioned to leverage its technology and data investments to strengthen its brand promise of BetterBanking.
Lucose Eralil, Chief Operations Officer (COO) of Security Bank, articulates, “Technology and data are pivotal enablers of our customer-centric strategy. We’ve made substantial investments in upgrading our digital infrastructure over recent years—overhauling our core banking system, enhancing cybersecurity measures, integrating advanced data analytics into operations, and launching new online platforms. Each initiative was designed with a singular objective: to provide our customers with frictionless and secure banking experiences.”
Back-end upgrades include a unified data platform that enables near real-time workflows, central to the Bank’s commitment to digital transformation; a payments hub to establish standardized payment rails, improve customer experience (CX), and enable real-time processing; a loan origination system with expedited turnaround times; and an upgraded customer relationship management (CRM) system for better service and support.
On the front end, a revamped branch tellering system, the all-new Security Bank app—which has excelled inapp marketplace rankings—and the upcoming Corporate and MSME online banking apps, aim to elevate CX significantly. Internally, technology investments included a new HR platform, HeRO, to enhance employee experience, streamline work processes, and save time.
