GoTyme Bank, a joint venture between the Gokongwei Group and Singapore-based multi-country digital banking group Tyme, recently reached its one-millionth customer mark only 10 months after launching in the Philippines. The bank credits this impressive milestone to its unique and groundbreaking approach to banking, which combines the convenience of digital with the warmth of the human touch.
GoTyme Bank addresses one of the most common banking frustrations of customers–talking to bots–by investing in human-focused service. In this age of artificial intelligence, many institutions have opted to minimize person-to-person interactions in an effort to be more efficient and serve a wider network. GoTyme Bank, however, has successfully harnessed the power of human connections and integrated that with digital expertise, building a system that has earned the bank its first 1 million users in an unparalleled fashion.
Customers have the option of opening a GoTyme Bank account via the GoTyme app or at any of its 350+ kiosks nationwide, where they will be assisted by smiling Bank Ambassadors in setting up their account and getting a free Visa debit card in under five minutes. Moreover, users can reach to GoTyme Bank’s personal bankers 24/7 with any question or concern by calling #GO8888 or by messaging them through GoTyme Bank’s in-app chat.
The speedy rise of GoTyme Bank’s customer base can also be attributed to how easy it is to deposit and withdraw funds for free at over 1300 GoTyme Bank locations nationwide, open 7 days a week. Since December 2022, the bank has increased its locations by 236 percent at Robinsons Supermarket, Robinsons Easymart, The Marketplace, Robinsons Department Stores, Shopwise, South Star Drug, and Uncle John’s.
