The Bank of the Philippine Islands (BPI) solidified its position as a leader in customer experience innovation after securing multiple accolades at the Digital CX Awards 2025.
The bank was recognized across several categories for its pioneering efforts in enhancing digital experiences, affirming its unwavering commitment to customer-centricity, innovation, and digital transformation.
BPI’s Customer and Marketing Group was named Best Use of Customer Feedback – Philippines; Most Improved Customer Loyalty Program – Philippines; and Outstanding Chatbot Customer Experience – Philippines.
It was also awarded with the Best Technology Implementation for Digital CX.
These recognitions reflect BPI’s ongoing effortsto elevate customer experience through innovation and collaboration across business units.
From improved use of client feedback and digital insurance innovations to pioneering financial inclusion, each award underscores the bank’s mission to deliver seamless, inclusive, and empowering financial services through digital platforms.
The accolades also highlight BPI’s cross-functional collaboration, with various groups working in sync to elevate client experience and engagement.
