Now on its 12th year, the Philippine HR Summit gathers human resource professionals to highlight the strategic importance of HR to the success of any organization, and has served as a venue to share best practices in various aspects of people management.
Haidee C. Enriquez, Sitel Group’s Chief People Officer-PHANZ joined the Philippine HR Summit for a panel session entitled “Young Leaders Maturity”. The interactive panel focused on best practices and perspectives on developing leadership maturity particularly amongst the young generation.
As shared by Enriquez: “One of the top challenges in people management, particularly in hyper-growth industries like the IT-BPM sector is leadership readiness and maturity. Sitel is a true representation of a modern, borderless and global work environment, with four generations represented in our workforce. So we recognize the importance of developing leaders who are adept at leading across generations and geographies. “
Enriquez cited examples like Workplace, a social and digital channel for connecting all of Sitel’s 75,000 associates globally, and The Empower Center, where associates are provided self-directed web learning content and the chance to attend virtual classes with participants from all over the world.
She further explained: “The company strives to bring together its large diverse workforce and harness its collective genius through shared experiences. At Sitel, cross-functional, cross-geographical, cross-generational project teams are quite the norm, and coaching and mentoring programs are provided to young leaders to fast-track their development.
Through formal and informal means, potential leaders are provided opportunities to develop new skills, learn from the experiences of others, and be part of a community that helps shape the future of Sitel”.
