Sitel Group, one of the largest global providers of customer experience products and solutions, welcomed global Chief Operating Officer Olivier Camino to Sitel Philippines last May for the first time in over two years. The COO’s visit comes on the heels of Sitel Group’s acquisition of SYKES and the integration of the two customer experience teams. Camino touched base with the company’s local leadership and associates, visited several new centers and reinforced the Sitel Group commitment to providing more exciting job and career opportunities to Filipino talents.
“The Philippines has continuously proven to be one of our most resilient and dedicated teams as we navigated the pandemic these past two years,” Camino shared. “We look forward to leveraging our expertise to embrace more opportunities and fuel further growth for the business.”
Sitel Group is currently present in five locations in the country — Metro Manila, Baguio, Tarlac, Palawan and Cebu, with 15 strategically placed hubs in premiere locations. Over 40,000 employees in the Philippines contribute to the global company’s 160,000 associates, located throughout 40 counties worldwide. The company is the preferred partner to over 700+ customer brands, connecting them with customers across all channels 8 million times daily in over 50 languages.
During his Philippine visit, Camino visited new hubs in Cebu and Metro Manila for the first time. When meeting with local leaders and teams, he focused on the Sitel Group experience and how the company’s internal people programs helped strengthen the seamless integration of Sitel Philippines and the legacy SYKES organization.
“The integration didn’t just grow our numbers. It also gave us the opportunity to learn different perspectives to provide better innovations and powerful transformations in the industry,” Camino explained. “The pandemic truly changed the market, created chances for growth and innovation, and raised the stakes. Our strong integrated team in the Philippines will be essential to the company as we continue to provide exceptional support to our clients and people.”
