Cristina Mhay Blanco’s journey to becoming the corporate secretary and HR director of Aguirre Office Furniture is a testament to her dedication and strategic vision. With a bachelor’s degree in business administration majoring in management from Adamson University, Cristina’s career path has been shaped by her roles at BPI, Solaire, and Eastwest Bank. These experiences armed her with the skills and knowledge necessary to navigate the complexities of the business industry and emerge as a successful leader.
Cristina’s leadership style is rooted in empowerment and inspiration. She firmly believes that by helping her team members succeed, she can cultivate a supportive environment where everyone is committed to the company’s goals. For her, success as a leader means motivating and inspiring her team to achieve their objectives.
Under Cristina’s guidance, Aguirre Office Furniture aims to become the leading office furniture brand in the Philippines. Achieving this vision involves regular monthly meetings where goals are set and strategies are developed, fostering a collaborative and focused workplace culture. Building a strong team is a priority for Cristina, and she emphasizes the importance of constant communication, active listening, trust, and respect among her team members. She also promotes a positive work environment, ensuring that her team enjoys a healthy work-life balance.
Decision-making has posed its challenges for Cristina, especially as a single mother stepping out of her comfort zone. Every decision she makes is carefully considered to ensure it is the right one for both her and her family. Within the company, managing employees with diverse personalities requires a keen understanding and addressing of their concerns to maintain a harmonious and productive work environment.
Cristina fosters innovation by encouraging an open-minded approach, welcoming opinions, and gathering ideas to enhance the company’s quality and development. Resistance to change is managed through thorough planning and communication, preparing the company for any necessary adjustments.
Customer satisfaction is at the core of Aguirre Office Furniture’s operations. Cristina ensures that every customer’s needs are met before her team departs from the area, resulting in numerous customer success stories. It is gratifying for Cristina and her team to see customers returning, recommending the company, and sharing positive feedback on their website.
Effective communication is a key strategy for Cristina. She emphasizes being open-minded, accepting diverse opinions, and gathering ideas to continuously improve the company’s operations. Performance and accountability are monitored through regular team discussions, addressing concerns, and providing guidance to ensure everyone is aligned with the company’s goals.
Staying updated on industry trends is crucial for Cristina. She keeps in constant communication with customers to understand their needs and feedback. She believes in delivering exceptional customer service, offering free shipping and installation to set Aguirre Office Furniture apart from its competitors.
Supporting employee growth and development is another of Cristina’s priorities. She provides regular guidance and advice, ensuring that her team members know they are being helped to improve. Underperformance is addressed through monthly discussions where concerns and suggestions for improvement are openly discussed.
Operating ethically is fundamental to Cristina’s approach. The company upholds strict policies, such as a code of conduct, to ensure ethical operations. An example of her commitment to ethical decision-making is the practice of seeking customer feedback after deliveries to continuously improve their services.
Feedback is a valuable tool for Cristina. Her team collects and addresses customer feedback, leading to significant improvements. For instance, implementing COD, bank transfer, and GCash upon delivery based on customer feedback has increased trust and satisfaction.
Cristina Mhay Blanco’s leadership has propelled Aguirre Office Furniture towards success.
Her dedication to team management, customer focus, and continuous improvement sets a high standard for business excellence. Under her guidance, Aguirre Office Furniture is not just a company but a trusted name in the industry.
Visit their website at http://www.aguirreofficefurniture.com or contact them at 09178204573.
