Aside from good salary and employee benefits, working in a BPO company also gives you the chance to advance your career path and reach your goals. Whether you’re already a BPO employee or an aspiring one, here are some tips to help you make the most of this opportunity.
Assess yourself. Identifying your strengths and opportunities for improvement is the crucial first step in taking control of your career growth. What are your skills, interests, and passions? What motivates you? How do you deal with pressure and setbacks in the workplace? By knowing these, you’ll be able to pinpoint the areas where you excel and those you need to work on to become an even better employee.
Set career goals. Once you’re done with your self-assessment, it’s time to set goals. Whether they’re short-term, long-term, or both, having goals can help you effectively visualize what you want for your future and identify what actions to take to achieve them. Of course, you have to select the right employer that can best support your career goals and set you up for success.
Learn and develop new skills. To take a step up in your career, you must constantly improve and keep up with the demands and standards of the industry you’re in. Search for webinars and workshops relevant to your line of work and interests that you can join to gain more knowledge.
Fortunately, a lot of BPO companies offer resources and training programs you can leverage to enhance both your technical and soft skills. Global BPO company iQor, for example, provides leadership training and development programs to its employees to equip them with new skills and support their personal growth.
Be open to feedback and mentoring. This tip best applies to those who are currently working in BPO companies. Feedback from supervisors is important in career improvement, so always participate in performance evaluations. The insights you get from these can help you understand your strengths and address gaps if there are any, enabling you to take the necessary actions to improve yourself and enhance your career growth.
Choose the right employer. You’ll be able to thrive better in your chosen career path if you’re in a place that will freely let you do so. This is why it’s important to do your research before applying for a position in BPO companies. Make sure their vision for their employees aligns with the career goals you have set for yourself before signing on the dotted line.
If you’re looking for a place to work and grow your career, iQor is the place to be! iQor is a Great Place to Work-Certified value-driven global BPO organization committed to creating rewarding experiences and human connections. Their employees enjoy flexible work-in-office and work-at-home positions with 17 contact centers spread across the Philippine archipelago.
iQor encourages employees to excel in their roles and acquire leadership skills through free training programs, ensuring growth throughout their career journey.
