TECH company Avigate strays away from the usual idea of chat commerce where a single chatbot works on one or more channels for a single seller. The company builds solutions centered around chat.
Carlos Ang, chief executive officer of Avigate, said that most of the company’s competitors offer chat as a side dish and an online store as their main course, “but we at Avigate realized that many online sellers want to focus on using social media platforms,” Ang also said.
Instead of leading them to another e-commerce platform, the company decided to maximize what they can do on social media instead. “If you’re an online merchant selling on platforms like Facebook or Instagram, we want to help you amplify your business,” Ang also said.
Through Avigate’s mobile application packed with powerful and easy-to-use features to help grow the business, online sellers’ chatbots can now be interconnected, making it possible to share deals with customers and expand customer bases.
Online sellers can also have sales from the chatbots of their friends or partners, while customers can enjoy special offers from multiple sellers.
Its chatbots don’t require any expertise to build, and work instantly. They’re also easy to customize, and online sellers can even do invoicing, payments, and customer relationship management through the application. This creates a holistic, personalized experience that elevates the everyday chatbot.
Online sellers who use the app can consider it as their own personal chatbot. It lets them collect customer details after or before store hours, send photos or videos of items that their customers want to buy, and even help customers check out and securely pay — all inside the chat.
To help online merchants with marketing, the app can also help them post items on their pages and share it to different groups. They can also track their sales, product inventory, expenses, and deliveries.
The company’s evolution from a point of sales company to a chat commerce company was seamless, especially since it was founded by industry veterans.
“Avigate’s leaders have over 50 years of combined experience in retail, software development, and enterprise resource planning systems. We’re merchants ourselves, giving us an invaluable understanding of what merchants need when it comes to chat commerce,” Ang stressed.
The company created tailor-fit chat solutions for Robinsons Department Store and Toys”R”Us for a more convenient, seamless shopping experience.
It is now focusing on interconnecting chatbots to combine social media and chat commerce in a way that will benefit different merchants and customers, as well as working on offering the same chat service for Instagram and Viber. Get updates from https://avigate.io.
