Sitel Group, a leading global provider of customer experience (CX) products and solutions, today announced it has entered into a definitive agreement to acquire Sykes Enterprises, Incorporated (SYKES), a leading full life cycle provider of global customer experience management services, multichannel demand generation and digital transformation.
The acquisition of SYKES makes the combined company poised for sustainable growth, as one of the leading BPO players with a comprehensive range of CX products and solutions, leveraging EXP+, the Enterprise Experience Platform from Sitel Group.
Following the proposed transaction, the combined company will employ 155,000 employees across global offices in 39 countries, serving 600+ clients in over 50 languages. This growth will be a significant asset to offer Sitel Group clients a diversified delivery mix, as the expanded geographic footprint will provide more variety for their onshore, nearshore and offshore needs.
“We are committed to our people and the legacy of Sitel Group in the business landscape; by joining forces with such a healthy, profitable and financially solid U.S. brand that also has a stellar reputation, we will further enhance our global reach,” said Laurent Uberti, President, Chief Executive Officer & Co-Founder of Sitel Group.
“With our expanded geographic footprint and greater capacity to serve customers, we will be better equipped to help our customers navigate the rapid changes within the industry. This acquisition is a fantastic opportunity for Sitel Group to enhance and accelerate our CX products and solutions within EXP+, especially with the addition of SYKES’ CX solutions in digital, social media and robotic process automation (RPA), through their suite of digital transformation capabilities such as Clearlink and Symphony,” Olivier Camino, Global Chief Operating Officer & Co-Founder of Sitel Group
“This combination marks a major milestone in our more than 40-year operating history,” said President & Chief Executive Officer of SYKES, Chuck Sykes. “As we embark on the next phase of our journey, there is an opportunity to take the business to historic heights with a proven partner. I am confident that we have a valuable partner with a solid heritage of deep industry knowledge and experience, credible industry reputation, shared vision and an employee-first culture to further advance our leadership position as a leading global provider in a highly fragmented customer experience marketplace.”
