The pandemic forced many businesses like Northeast Business Solutions to make the transition from office-based operations to hybrid work set-ups. This required them to search for fast and reliable internet services.
Based in Norzagaray Bulacan, Northeast Business Solutions started its operations in 2016 as a service provider developing and implementing human resources information system (HRIS), timekeeping, and payroll system solutions. The company aims to bring the best software solution and superior customer experience to different business industries, particularly business process outsourcing (BPO) companies, hospitals, and security agencies in Metro Manila and even Visayas and Mindanao.
Before lockdowns, Northeast’s employees used to meet with their customers face to face often to present sales pitches and conduct live implementations. But when the COVID-19 hit, they had to shift to remote work. Despite being back in their office, they no longer meet face-to-face with customers and instead communicate online.
That’s why founder and CEO Michael Sta. Maria worked hard to help his employees make the transition easier by providing them with the necessary tools such as a stable and reliable internet connection. During his search, he knew what he was looking for: his chosen service provider “needs to be reliable and have great customer service.” He wanted an internet service provider who can assist him and his business with any digital needs with only a few notices – maybe even just a call away. And he found these needs fulfilled with Globe Business.
With the help of Globe Business, Northeast Business Solutions has been able to digitally transform their operations through “great after-sales [support] and reliable services such as direct internet, cloud, and SMS API.”
According to Sta. Maria, he only needs to send one text to his account manager, and she will immediately reply with the perfect Globe Business product that fits his need. “Pag may concerns ako sa products, whatever, sa billing, technical… Isang text or chat ko lang kay Miss Ana, ang aking account manager, talagang may response,” he said. “With Globe, talagang very satisfied ako sa after-sales [support]. Wala akong masabi.” Hence, for Sta. Maria, Globe Business is reliable.
Northeast Business Solutions also uses Globe Business’ Virtual Private Cloud (VPC), which allows them to run even the most difficult applications without the limitations of a public cloud server and with a strict security system for the business’ privacy.
