Oracle AI-powered solution for telcos released

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ORACLE’S recent launch of its Communications Digital Business Experience signals a significant stride in equipping telecommunications companies (CSPs) with the tools to navigate the complexities of digital transformation and unlock new revenue opportunities.

This comprehensive solution addresses the multifaceted needs of CSPs, encompassing customer experience management, revenue growth, and operational agility.

A key advantage of Oracle Digital Business Experience is its ability to help CSPs capitalize on emerging industry trends like API monetization and expansion into new verticals. By offering a pre-integrated business support system (BSS), Oracle simplifies deployment complexity and reduces costs, enabling CSPs to focus on innovation and growth.

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John Abraham, a principal analyst at Appledore Research, emphasizes the need for telcos to “deliver hyper-personalized experiences with minimum human intervention and seamlessly manage complex process flows.” Oracle’s solution directly addresses these requirements by providing a robust technology foundation for building deeper customer relationships and delivering superior experiences.

Oracle Digital Business Experience is an all-in-one solution that supports various lines of business, encompassing a commercial and billing product catalog, configure-price-quote (CPQ) and order capture, CRM, central order management, and monetization capabilities.

This integration enables CSPs to manage the entire customer journey, from initial concept to final care, fostering customer loyalty and driving revenue growth.

Andrew Morawski, executive vice president and general manager of Oracle Communications, highlights the solution’s versatility: “Oracle Digital Business Experience makes it easier than ever for telcos to automate the delivery of new offers and experiences for their customers, whether that means traditional network services or becoming vertical industry service providers.”

Key benefits for service providers include revenue growth, customer loyalty, business agility and operational efficiency.

Oracle Digital Business Experience is fully productized and can be implemented and managed by various providers, including certified Oracle PartnerNetwork members like Accenture. Andrea Cesarini, lead of the Accenture Oracle Business Group in EMEA, emphasizes Accenture’s role in helping CSPs leverage the solution to “create a strong digital core from which they can create new business opportunities and leverage tech for growth.”

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