New Galaxy phones out; Globe at home; New AI solutions; East-West Bank fees

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    New Galaxy Tab S7 and S7 now out!

    SAMSUNG Galaxy Tab S7 and S7+ are now available through Samsung’s Online Store, Samsung Authorized Stores, and partner merchants.

    Those looking for a device that can seamlessly manage the mix of work and play will be sure to enjoy the array of cutting edge features such as a new and improved S Pen with ultra-low latency. This is best paired with the device’s 120Hz display refresh rate for the ultimate experience, be it in writing or drawing. The device also has the improved Samsung Notes app that allows users to easily create, edit, and share their ideas across their tablet, phone, or Windows 10 PC.

    Samsung Notes also features Audio Bookmark, which allows one to record lectures or meetings while writing, and then sync the two together. Just like the Galaxy Note20, the device is also capable of turning messy handwriting into legible penmanship. Further expanding what one can do for productivity and entertainment, the device’s Samsung DeX feature provides a wireless means to produce a second screen through a monitor or TV.

    Whether it’s note-taking, drawing, watching videos, or playing the most intense games, the Tab S7 series provides an immersive and enjoyable experience through its large display with up to 120Hz refresh rate and quad speakers tuned by AKG and sound by Dolby Atmos. The Galaxy Tab S7 comes with an 11-inch LTPS Display, while the Galaxy Tab S7+ comes with a 12.4-inch Super AMOLED display.

    For capturing high-quality photos and videos, both the Galaxy Tab S7 and S7+ come with a 13MP Main and 5MP Ultra Wide camera with flash as well as an 8MP front camera. With the Book Cover Keyboard, now improved with a larger touchpad and intuitive function keys, users are in for a PC-like experience with a single tap.

    The Galaxy Tab S7 is priced at P47,990 (available in Mystic Black or Mystic Silver) while the Galaxy Tab S7+ retails at P63,990 (available in Mystic Black and Mystic Bronze). Both LTE-capable models will come with an S Pen, a FREE Book Cover Keyboard and FREE 4 months ad-free Youtube Premium.

    Customers can also avail of the Galaxy Tab S7+ via 0% installment plans of up to 36 months when they use their Citibank credit card and the Galaxy Tab S7 up to 24months for BDO, BPI, Citibank, PNB, Metrobank, and Security Bank credit cards. They may also opt to trade-in their old device to the new Galaxy Tab S7 or S7+ and get up to a P6,000 additional discount through Samsung’s Trade In, Save Up program.

    To know more about the Galaxy Tab S7 and S7+, visit samsung.com/ph .

    Experience it all with Globe at Home

    Get affordable plans that provides the latest innovations and easy access to online content for earning, learning, streaming, and new experiences at home

    As COVID-19 pandemic continues to disrupt our way of living, plenty of Filipinos have adjusted to working, studying, and earning from home. This means families need powerful connectivity that will take them from work to play. The Globe at Home lifestyle enables online experiences backed up by a strong and reliable connection.

    “Globe at Home is offering a total digital ecosystem designed to provide our customers with the opportunity to recreate their world right at home. As everyone follows community quarantine measures, we want to empower our customers to see and experience their homes as a place for growth and opportunities. We want to enable them to pursue their dreams and passions with confidence,” says Darius Delgado, Vice President and Head of Broadband Business at Globe.

    Globe at Home offers a complete set of experiences for every type of household. With its affordable plans, latest innovations, and easy access to online content, the world is now right at home.

    A plan for every family. Families can choose from a variety of new and innovative plans from Globe at Home:

    High-speed plans with free devices. Families can avail plans that fit their lifestyle and home connectivity needs. UNLI Plan 1899 with speeds of up to 30 Mbps comes with a free Android TV Box, an entertainment device to stream movies and TV series from your favorite streaming apps for a full entertainment experience at home.

    Meanwhile, families with bigger data requirements can upgrade to Plan 2899 with speeds up to 100mbps, and a free pair of TP-Link  Deco M5 WiFi mesh. These devices expand WiFi signal coverage to more areas of your home, and are most practical for those who have turned their home into an office and learning space for kids. The plan also comes with exclusive access to the Tech Squad VIP service, a customer service team that provides end-to-end support for WiFi connectivity needs.

    Instant WiFi with Instant Big Data and Entertainment. Globe at Home’s new postpaid line-up begins with Xtreme WiFi Plan 999, the network’s most affordable postpaid plan. For as low as P999 per month, customers can experience instant WiFi, instant big data of up to 140GB, and instant entertainment right at home. It comes with an all-in-one modem that’s easy to set up and can turn regular television into a smart TV, allowing families to watch YouTube videos and much awaited series from their favorites content apps on a bigger screen.

    Customers in serviceable areas can avail of these new exciting promo plans until September 30, 2020.

    Affordable and reloadable WiFi. Prepaid customers can avail of the Home Prepaid WiFi for only P999 and register to HomeSURF 199. They can enjoy 15GB of data allocation and an additional 1GB of data per day for YouTube, Google, Facebook Messenger, Lazada, Shopee, GCash, and more for seven days.

    Watch and Learn in the comfort of your home. Learning is now easier with educational platforms like ABC Mouse, Shaw Academy, DepEd Commons, Blackboard, and more. Everyone at home can learn online and gain new skills through content available via  YouTube, and Google Search and Suite.

    By day end, the family can get together and enjoy their own cinema at home. Globe at Home plans come with access to iWant and Amazon Prime Video, so they can stay updated with the latest movies and TV shows.

    Family Essentials at home. Using the GCash app, customers can ensure the safety of their families by doing important errands such as paying the bills and payment transfers without the need to go outside. Globe at Home will also be partnering with telehealth medicine app KonsultaMD, which enables families to consult with a doctor and get a medical assessment at home.

    Enjoy surprises and treats. Globe at Home prepaid and postpaid customers can earn vouchers and use it to redeem exciting rewards from a wide range of partners via the Globe at Home app. These include special discounts, exclusive treats, and surprises for negosyo and productivity at home, learning, entertainment, and family essentials.

    Experience digital customer service. While safety is the priority, convenience is also something that Globe at Home would like to offer to their subscribers by complementing everything with a digital after-sales service. Now, you can get support and avail of other services like bills payment, troubleshooting, plan upgrades, and volume boost to get more data via the Globe at Home app. You can also resolve issues without calling a hotline or visiting a Globe Store by sending a message to the Globe at Home Facebook chatbot.

    Through Globe at Home, customers also get access to opportunities for them to upskill and earn from their passions. First-time entrepreneurs can seek guidance from the World at Home online portal at  https://glbe.co/WorldAtHome where they can learn how to earn, know more ways to upskill and discover new talents,

    Learn more how you can recreate your world right at home with Globe At Home plans and services via the official online shop at http://globe.com.ph/broadband or the Globe at Home Facebook messenger. You may also visit any Globe Store nationwide.

    Experts see pandemic accelerating adoption
    of AI solutions in customer service

    Experts see the pandemic accelerating the adoption of artificial intelligence solutions in customer service as consumer behaviors change in response to the global crisis.

    “I think everyone will be pushed to go online. E-commerce will be pushed, even services will be pushed online. So AI will have to handle that volume to aid the agents in handling each of those calls,” said PLDT Enterprise Innovation Center head Andy Santos at the Voix Live!2020 webinar.

    Telus International Vice President for Digital Solutions Nalakumar RS said the pandemic has fast-tracked the adoption of AI chatbots as people begin to move away from accessing customer services through voice calls.

    “There is that push from our customers to transform the way we used to do things to fit our current lifestyle and work style that is needed right now,” said TeamAsia Managing Director Bea Lim.

    Roadblocks in AI adoption

    However, Google Cloud Customer Engineer Graeme Merrall pointed out that there are roadblocks in the adoption of AI solutions in contact centers, particularly because some of them work in traditional organizations.

    Santos agreed, saying that contact centers in the Philippines are still measuring key performance indicators based on the duration of calls and number of calls handled by agents.

    “Probably it’s time to shift from that KPI to a better measurement wherein we automate the first touchpoint, we improve the experience when a customer calls or introduces through a chat,” he said.

    Nalakumar, meanwhile, allayed fears that the adoption of AI solutions in contact centers would mean job cuts for human agents.

    “We’re still growing. We’re still hiring for the same customer base because the level of support for the customers has increased,” he said.

    Is the Philippines ready?

    Santos, Nalakumar, Lim and Merrall all agreed that the Philippines is ready to adopt AI solutions, with some of them remarking that Filipinos are already using AI in their daily lives.

    “[AI adoption] is inevitable,” said Santos. “As communication becomes available to everyone, our customers become more demanding, asking for answers right away. So with that demand, I think efficiency should increase.”

    For her part, Lim said, “[The pandemic] just launched us all forward into the biggest experiment of mankind, especially with technology. So I think now is a right place and a right time for us.”

    A novel contact center solution

    Leading Filipino AI company Senti AI also introduced during the event a new contact center solution called Voix.

    The AI solution can improve customer experience and operational efficiency with human-like conversational AI that understands Filipino, English and Taglish.

    It gives customers 24/7 access to immediate conversational self-service, while more complex issues are seamlessly handed off to human agents.

    Voix also empowers human agents by providing them with continuous support during calls by identifying intent and providing them with real-time, step-by-step assistance.

    The solution also uses natural language processing to identify call drivers and sentiment, helping contact center managers learn more about customer interactions to improve call outcomes.

    “Yes, indeed, we are in unprecedented times,” Senti AI CEO Ralph Regalado said. “But this shouldn’t stop us from pursuing innovation. Though physical movements may have stopped in most of the world, but the world continues to spin — and so should we.”

    The Voix Live!2020 webinar was co-presented by Google Cloud, PLDT Enterprise and PLDT Innolab. #

    EastWest’s free instaPay fund transfers extended until December 31

    As more and more Filipinos rely on digital transactions for their safety and convenience during these times, EastWest has extended its free instaPay fund transfer via EastWest Online and Mobile Banking until December 31, 2020.

    With instaPay, customers can transfer up to P50,000 per transaction, which will be credited instantly to the recipient’s account in any local bank. This service comes on top of the bank’s PESONet fund transfer facility, which remains free of charge. PESONet allows customers to conveniently send larger amounts of up to P2,000,000 to be credited within the same banking day (subject to cut-off) in just a single transfer. PESONet’s P2,000,000 limit, previously P500,000, stands as one of the highest transfer limits among banks in the Philippines.

    With instaPay and PESONet via EastWest, customers can quickly send money to any local bank anytime, anywhere.

    Sending money during these challenging times has never been more hassle-free. Access instaPay and PESONet by logging in to EastWest Online at personal.eastwestbanker.com or download the EastWest Mobile app from Google Play, the Apple App Store, or Huawei’s Media Gallery.

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