Pandemic proves Oracle’s systems resiliency, readiness


    The pandemic pushed Oracle technologies to the very edge

    “We’ve been ready for 15 years… by design, we’re ready and prepared for any disruption…it was put to test by the pandemic,” Mina Lim, Managing Director, Oracle Philippines said in a small group get together with select tech journalists recently. There she expounded on the role of technology company Oracle in the midst of the global pandemic.

    She said she would have preferred some other, less extreme, but equally challenging circumstance came along to test the limits of Oracle’s capabilities.

    “We…were brutally challenged by the COVID-19 pandemic. It’s really unprecedented. Never before have we, as a society been forced to adjust and adapt to new ways of living, working, organizing ourselves as communities, our interactions are so different. 2020 has really put us in that spot. And the word innovation takes a whole new meaning now,” Lim told the tech writers.

    Lim said this in reference to Oracle’s ability to have adopted and solved various difficulties brought about by the pandemic. In its role both as a Cloud provider and an enterprise solution, it has shown its resilience and readiness in the COVID-19 induced disruption of 2020 as it enters 2021.

    Cold air to cold chain

    Lim set the tone of the discussion as she presented local examples of Oracle customers who have adopted to the Oracle Cloud and assure themselves of business continuity.

    She cited Concepcion Industrial Corporation (CIC), the leading provider of air conditioning solutions and refrigerators in the country which selected Oracle Fusion Cloud Application to support its vision to be the preferred home and business solutions provider in the market.

    “So they’re also looking at new revenue streams under the current circumstances. Oracle technology helped them to pursue that,” Lim said.

    She also mentioned what Oracle’s Cloud technologies can do for vaccine distribution, stressing that while the current emphasis is on vaccine development, governments need to put the processes and infrastructure for distribution in place. She emphasized this to give context on how to adequately and effectively manage the vaccine deployment ecosystem.

    “Next, comes the challenge of getting the vaccine to the billions of people around the globe,” Lim said.

    “The vaccine will need to be distributed by a temperature-controlled cold chain, which is highly sensitive and requires constant quality and condition checks. In addition to the issue, cold chain logistics are particularly difficult in warmer climates, as with most of Southeast Asia as being part of that being the tropics. This would pose a significant obstacle, if not a challenge. This is where the Oracle Supply Chain Management comes in,” she stressed.

    Oracle’s Supply Chain Management is an end-to-end Cloud-based solution, very useful for time-critical delivery such as pharmaceuticals.

    Infrastructure and construction

    EEI, one of the leading construction companies in the Philippines, has implemented Oracle ERP, which allows the company to have timely information and the cost of thousands of activities within every project. This proved extremely useful taking on big infra projects like part of the just opened Skyway 3.

    “The former CFO mentioned that they cannot afford a mistake in the costing and the cost that goes into every project so they needed Oracle ERP to help them with that. So we deliver the company can likewise gain detailed financial insights into its complex projects around the world,” Lim narrates.

    Then she mentioned PhilCement, a subsidiary of the PHINMA Group which has already gone live on Oracle Fusion ERP. This means migrating various processes to the Cloud with the end goal of simplifying purchasing, order inventory management, and financials. The migration of its back office to Oracle ERP supports the company’s mission to be a key player in local infrastructure development.

    Sell and see

    “We also have 7-11, the famous corner store…a convenience retail network across the country, the company operates through the store operation segment and is engaged in the business of retailing, merchandising, buying, selling, marketing, importing, exporting, and franchising. So we have them lifted and shifted their applications into the Oracle Cloud,” she said.

    Then there is Zoom.

    Zoom Video Communications, Inc. had turned to Oracle Cloud Infrastructure to support its growth and evolving business needs—a 300 million spike in daily meeting participants just a week or so after the global lockdown was declared—meant that it needed additional Cloud capacity. And immediately. Zoom selected Oracle Cloud Infrastructure which within hours of deployment, supported hundreds of thousands of concurrent Zoom meeting participants.

    Advantage: hybrid

    Lim said Oracle’s advantage, in performance, scalability, reliability, and superior Cloud security as well as its’ hybrid capabilities are the main reasons why the service has proliferated even in the midst of the difficulty of the pandemic.

    She narrated how health care in Africa saved many lives using a Cloud-based Electronic Health Record system.

    “In Africa, Oracle is working with the Tony Blair Institute to support a yellow fever vaccination program in Ghana, Rwanda, a modern Cloud-based Electronic Health Record system to help manage their large-scale vaccination program…this provides a blueprint for how Oracle can support the vaccination roll…” Lim said referring also to how the same process was also deployed in the US for COVID-19 clinical trials.

    She said that this use case can also be used as a blueprint for how Oracle can support the COVID-19 vaccination rollout globally.

    “You just imagine the scale of this project. Our system has been able to support the data requirements from the electronic screening of more than 530,000 volunteers for COVID-19 clinical trials in the US and collect over 5.6 million daily health updates from patients and health care providers,” Lim explained saying that when COVID-19 became a global pandemic, Oracle teams around the world began developing a platform called the Oracle’s National Electronic Health Records, or the HR database in the United States. This public health management system helped the US government in its efforts of collecting, processing, and analyzing health updates from patients and health care providers.

    Workforce wellness

    Lim also spoke about the readiness to help improve the lives of the workforce in the midst of the pandemic by enabling upskilling for digital talents and also how businesses manage their workforce.

    “I think no one is spared from this, all companies are facing this. In our recent AI work study, we found that 2020 is the most stressful year in history, and negatively affected 78 percent of the global workforce’s mental health,” Lim elaborated.

    She reported that 75 percent of the global workforce said that AI has helped their improve their mental health by taking away repetitive or redundant tasks enabling the human workforce to do their job more effectively. A sizeable 31 percent said automating tasks and decreasing workload to prevents work burn out, reducing stress by helping to prioritize tasks.

    “On the other side of the equation with the demand for talent pool shifting, and we see an increased demand for more digital talents. In the Philippines, Oracle has been helping customers across industries to ensure business continuity as the key to keep them as to keep the economy. Our customers were…able to meet their deadlines in closing their books…monitor the inventory to serve their customers,” Lim said also explaining how Oracle in the Philippines is experiencing growth citing examples of banks, the 7-11 chain of stores and various customers migrating more and more of their application into Oracle Cloud.


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