IndiGo Airlines targets best user experience via secure WAN

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    INDIGO is India’s largest passenger airline having served over 300 million customers globally.

    As of March this year it owned 47 percent market share in India, connects to 58 domestic and 19 international destinations and operates more than 1300 flights every day. Is the seventh largest carrier in Asia, as a low-cost carrier in terms of jet fleet size and passengers carried with a fleet size of 222 aircrafts, IndiGo has served over.

    Its growing passenger traffic combined with poor Multiprotocol Label Switching (MPLS) network and low Internet quality had resulted in delays for customers accessing their applications for flight booking, call centers, airport counters and flight status checking. This adversely affected their business.

    To avoid delays and provide the best possible user experience for business-critical applications, the airline decided to adopt a hybrid WAN model, supporting its all its airport counters. This network should be able to distribute traffic over a variety of links, including MPLS, Broadband and Internet Leased Line.

    IndiGo selected Fortinet Secure software-defined-wide area network (SD-WAN) solution with integrated security capabilities As part of the Fortinet Security Fabric, the solution combines networking and security features, such as routing, WAN optimization, application control and next-generation firewall, enabling IndiGo to manage and configure its wide area network and security system from a single-pane-of-glass view.

    It has also deployed multiple FortiGate Next-Generation Firewalls at 54 airport counters and in their data centers. It also used FortiManager and FortiAnalyzer for management and analytics. As a result, the airline can now map WAN resources directly making the network more efficient and responsive by combining scalability, flexibility, simplicity and cost savings with industry-leading security protection through these connectivity solutions.

    The NSS Labs recommended solution provided Indigo with high application performance that includes automated intelligence—a key feature of FortiOS for SD-WAN—that significantly reduces latency by selecting the most efficient route for business-critical traffic.

    As an integrated solution, IndiGo now manages both SD-WAN optimization and security capabilities using a single interface. This integration of network and security operations makes it easy to tie traditionally network-centric issues such as performance and functionality to critical capabilities and secure data inspection.

    Higher bandwidth with lower WAN cost is achieved. The secured capabilities allows IndiGo to leverage WAN link remediation to handle even the most volatile network connections and deliver superior application performance for unified communication.

    “Transitioning to hybrid WAN was our business priority as our customers and airport counters need seamless application access connecting with a link that has the lowest latency. Fortinet’s Secure SD-WAN solution helps us with application routing, load balancing, performance monitoring and securing our customers data all in a single appliance, which reduces management complexity and delivers significant cost benefits,” Lalit Gole, Associate Director IT, Networks & Infrastructure, IndiGo said.