Goodyear introduces zero contact policy in its network

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    GOODYEAR Philippines’ retail and service center Autocare, will be implementing a Zero Contact Policy to ensure the safety and well-being of its associates and customers under the general community quarantine (GCQ).

    Goodyear PH will be adopting a new retail environment that will continue to safely serve the motoring public. It has evolved its service model to promote safer retail interactions and sustainable tire sales without compromising safety and service quality.

    The Zero Contact Policy will minimize direct contact between store associates and customers to help eliminate the spread of COVID-19. The process is as follows:

    Goodyear customers can contact any Autocare store either through Goodyear Philippines’ Facebook account via their local Goodyear Autocare store’s mobile number to book an appointment. At the confirmed appointment, customers drop-off their vehicle at the designated Zero Contact area.

    Goodyear Autocare associates are required to wear personal protective equipment while servicing the customer’s vehicle. They are also required to clean and disinfect all contact points in the vehicle prior to customer turnover. After servicing and disinfection, the customer will pick-up the vehicle at the Zero Contact area.

    At Autocare, the health of our associates and customers is first priority. Strict adherence to the safety policies mentioned to prevent the spread of COVID-19 is strictly reinforced in all stores nationwide since the beginning of the pandemic.

    These precautionary measures include physical distancing, no physical contact between associates and customers, disinfection of all vehicle touchpoints prior to delivery to customers, and promotion of personal hygiene with hand sanitizers for associates and customers.

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