Leading Philippine carrier Cebu Pacific (CEB) extends the coverage of its flexible booking options for passengers traveling until December 31, 2020, allowing everyjuan to travel with peace of mind.
“We continue to listen to our passengers so we may also continuously review and improve our processes to better address everyjuan’s concerns. As such, we are pleased to share that we have extended our options to cover flights until end of this year, to give our passengers more flexibility when it comes to scheduling their travels,” said Candice Iyog, CEB VP for Marketing & Customer Experience.
The Travel Fund, valid for two (2) years, can be used to book flights up to 12 months ahead, given that transactions are done before the fund expires. This means customers can use their Travel Funds to book trips potentially until 2023.
This virtual wallet will consist of the full cost of the ticket, and can be used not only for flights, but even for purchasing ancillaries, such as baggage allowance and seat blocking.
This option is a great alternative for passengers who do not have fixed travel dates yet. Customers with existing Travel Funds should not fret as the two-year validity will be applied retroactively, or from the date the fund was created.
Customers will still be able to avail of unlimited rebooking of their flights, without paying any rebooking or change fees. Those who wish to postpone travel plans may opt to rebook their flights as many times as possible, allowing passengers to better manage their plans, considering the fluidity of the situation.