Teleperformance, a global leader in digitally integrated business services, recently launched its newest Teleperformance Cloud Campus hubs through a global virtual event.
The Cloud Campus solution is a revolutionary and innovative new global operating model of Teleperformance. It is specifically designed to enable a socially enriched work-at-home environment, allowing companies to easily expand their business and deliver superior customer experiences through Teleperformance’s unique, cloud-centric solution.
The Cloud Campus hubs at Teleperformance Aura and Fairview sites serve as the operational command center of virtual teams. Home-based interaction experts can now work from anywhere while remaining connected to their Teleperformance team through the Cloud Campus hubs, which come with innovative features to help employees stay engaged and connected, while maintaining operational efficiency. The highly functional design blends proprietary Teleperformance technology, analytics, and process excellence (T.A.P.) with best-of-breed technologies to form a uniquely efficient global solution.
The operating capabilities of Teleperformance Cloud Campus includes virtual talent acquisition, training, development, coaching, team building, learning, client interaction, quality control, and data security management, as well as emotional well-being and rich social interaction for employees. Gamification is utilized for employee fun, socialization, and education as part of the new Teleperformance ‘campus life’.
“The Teleperformance Cloud Campus model was designed to help businesses who are looking at remote work as part of their growth plans in the new digital economy. It thoughtfully addresses the main concerns of companies for processes that are to be handled from a home environment, such as security, performance and control, and engagement of remote teams. Teleperformance Cloud Campus also allows companies to ensure the health and safety of their employees, which remains a priority now and most certainly in the future, without compromising business continuity,” noted Mike Lytle, Chief Executive Officer of Teleperformance USA, Canada, and Philippines.
Teleperformance Cloud Campus is available to support all industries, geographies, and applications. This delivery model is currently deployed globally in a diverse set of industry sectors including e-commerce, utilities, telecom, and healthcare – several of which were implemented before the COVID-19 outbreak. Teleperformance now has more than 200,000 employees, or 80% of its active employees, working from home worldwide. An increasing number of clients and Teleperformance work-at-home employees will continue transitioning to the Cloud Campus delivery model this year.