Redefining customer experience


    SPECIALTIES from your favorite restaurants may now be enjoyed via a curbside drive-through, or delivered to your home by a personal shopper as SM Aura Premier redefines customer service during these times through Aura Concierge, Get and Go, and Aura Shopper services.

    By contacting the Aura Conciergethrough messenger, @ SMAuraPremier you can find  out the availability of essentials and answers to any mall queries. It’s a system designed for customer convenience and preference.

    Get and Go with SM Aura offers a curbside walk and drive-through. Simply check out the list of open establishments found on their social media pages; contact the restaurant or store directly to order and arrange for payment. Your order will be waiting for you when you walk or drive through the mall.

    Treat your family to culinary specialties from Cibo, Banana Leaf, and Paradise Dynasty; southern fried chicken at KFC, as well as delightful desserts from Mary Grace, drinks from Starbucks, Chatime, Merry Moo.  There are also bountiful wine bundles from Wine Depot.

    You can also order and pick up your essentials from ACE Hardware, Watsons, SM Supermarket, Baby Company and GNC at our designated pick up point located at the main entrance along McKinley Parkway.

    The Aura Shopper will have your basics – groceries, medicine, food, hardware – delivered to your doorstep. SM Aura Premier has partnered with Angkas to provide dedicated “Aura Shoppers” that you may book from the comfort of your own home. Simply click the Aura Shopper option through our Facebook Messenger. Fill up a form, and a personal shopper will be designated to you. The shopper will directly communicate on items you may need to replace or any extra order you may have. Once the shopper has completed your order, he will deliver the items directly to you on the same day.

    With the many options of convenience the mall provides, SM Aura Premier is only getting started. Ushering a new era of customer experience, the mall will continue to provide safe and efficient solutions for the benefit of its shoppers. For more information on the Aura Concierge, follow SM Aura Premier on Facebook and Instagram.