Promoting contactless delivery


    AXA Philippines spearheads eco-friendly paperless initiative

    As part of its commitment to protecting the health and safety of its customers, AXA Philippines, one of the country’s leading insurance providers, will implement an eco-friendly paperless initiative to minimize physical document touch points starting December 1, 2020.

    AXA Philippines will promote contactless delivery as it transitions to fully paperless issuance of statements and notices. The company will no longer be mailing hardcopies of documents through courier or post and will start sending digital copies through customers’ valid email address registered with AXA Philippines instead.

    This would include premium notices, anniversary statements, policy endorsements as applicable, and all other policy-related communication and documents.

    Customers may view their policy information through the Emma by AXA app at They may also download the app for free via the Google Play or App Store.

    If customers wish to update their e-mail addresses, they can easily do so by logging in to the MyAXA web portal at or filling out the online form at