BPO giant taps new VP for HR

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    Pamela Donato

    Sitel Group, a global leader in end-to-end customer experience (CX) products and solutions, today announced the appointment of Pamela Donato, a veteran HR executive and BPO professional, as its new Vice President for Human Resources for the Philippines, and Australia & New Zealand (ANZ).

    Donato brings with her over 20 years of HR experience. She has led the HR and organizational development of top financial and business process outsourcing companies in the Philippines.

    “I’m thrilled to be joining Sitel Group,” Donato shared. “The company is doing incredible things and there is still tremendous potential. I look forward to being an empowering leader and working with the amazing teams at Sitel Philippines to further develop our end-to-end HR initiatives and implement strategies focused on employee engagement, training and development and inclusion and diversity.”

    In her previous leadership roles, Donato put a keen focus on her advocacies of education, inclusion and corporate social responsibility. She looks forward to further developing these robust and expanding areas in Sitel while enriching the people-focused company culture.

    “We’re very excited to welcome Pam to our Sitel Barkada,” said Ravi Iyengar, Chief Operating Officer, Sitel PHANZ. “She has an extensive background in growth-driven strategic HR best practices. Working closely with our Sitel Philippines leaders, she will undoubtedly help grow and expand our people-centric HR programs in 2021 and beyond.”