A contactless handover experience

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    In its commitment to uphold the safety of its clients and employees, Tagaytay Highlands continues to adhere to safety protocols as its physical turnover on-site goes online. The current health situation in the country has prompted the country’s premier mountain resort community to adapt to the new normal to accommodate the turnover activity virtually.

    The virtual turnover procedure is a contactless process in which Tagaytay Highlands officially hands over the property to the buyer in real-time via Google Meet or Zoom. A Customer Service Officer guides the client step-by-step – from property inspection until signing of acceptance documents. For every new homeowner, the turnover ceremony is a much-awaited ‘event’ towards becoming a full-fledged member of the community.

    During the turnover orientation, important details about the turnover documents and what to expect thereafter are discussed. To complete the experience, the client is briefed on the house construction/move-in guidelines. Sealing the deal is the confirmation of client’s acceptance of the property which is done through digital signing of the turnover forms.

    Tagaytay Highlands ensures that the property is turned over in coordination with the client’s schedule. The Customer Service Officer sets the date as per client’s preferred day within the issued month.

    When the official turnover is done, the developer endorses the client to the Homeowners Association to further familiarize the client not only with the property, but also with the Tagaytay Highlands community of their purchased property.

    Despite the prevailing issues and restrictions on physical contact, Tagaytay Highlands initiated the virtual turn-over to support its property owners towards their journey of building their dream home.