Globe reinvents customers’ everyday experiences

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    Globe recognizes the challenges its customers continue to face given the current state of the pandemic. To support them, the company launched first-to-market innovations that redefine telco experiences that enable them to win each day.

    “Today, Filipinos have better connectivity with truly proactive service here and abroad, powered by the largest mobile network and the fastest-growing 4G network in the country.

    More advanced technologies are also in place such as 5G and fiber plus pervasive network improvements,” shared Globe’s Deputy Chief Commercial Officer Issa Guevarra-Cabreira during the first-ever Globe Innovation Fest.

    Globe stands as the industry pioneer and leader in 5G technology in the Philippines. The recent launch of Globe’s 5G roaming services in the UAE and Thailand are set to continue with upcoming launches across Asia, Middle East, North America, and several countries in Europe. The 5G roaming service is available to Filipinos traveling internationally, as well as subscribers of select foreign telcos visiting the Philippines.

    With the internet as a new essential, data has become an indispensable part of our daily lives. Globe pioneers the way customers use and extend the value of data by introducing data as currency in the Philippines. This applies to any Globe product whether mobile, Home Prepaid WiFi, or Reward for loyalty. With Globe’s latest innovation, GBs to Points, customers can soon start converting their unused GBs to Globe Rewards points via the Globe One App. For Prepaid, the conversion is 1GB = 1 Rewards Point. For Postpaid, 1GB = 10 Rewards points. For Home Prepaid WiFi, 3GBs = 3 Rewards. Gigabytes or GBs may be converted into points at any time within the promo validity or before the plan’s cut off date.

    Globe Postpaid acknowledges the evolving needs of customers and the importance of flexibility and reliable connectivity.  Introducing another first of its kind in the market, the new GPlan with GCash offers maximum flexibility for customers by giving them GCash credits which they can spend for anything they want and need — whether it’s content subscriptions, shopping vouchers, or even home essentials like robot vacuums.  Mobile and life essentials are combined in any GPlan type. Aside from generous data allocations, customers will receive unlimited all-net calls & texts, free GoWiFi when in transit, unlimited teleconsultation via KonsultaMD & 3 months insurance coverage via GInsure from Singlife with plan offers like GPlan with Device, GPlan Sim-only, and GPlan with GCash.

    Globe Postpaid will also make available soon special offers using the iQiyi app, one of the world’s leading online movie and video streaming websites for Korean and Chinese TV dramas, movies, variety shows, and Japanese anime. The mostly Asian content will be available using FREE and VIP versions accessible via iQiyi app or iQ.com. VIP subscription allows customers to get additional features like advanced episodes and no ads. iQiyi VIP offers will be available in GlobeOne and GCash apps next month.

    “We know that our customers need mobile plans that fit right into their lifestyles and evolving needs. The GPlan gives them access to life’s many other opportunities and perks, giving them more power to reinvent experiences on their own and of those around them,” shared KD Dizon, head of Globe’s Mobile Business.

    More than reliable connectivity, customers are also covered with 3 months worth of free GInsure medical coverage for COVID 19 and dengue of up to Php140,500. Globe At Home customers will also have access to free 3 months medical consultation through the KonsultaMD Family Plan. They get unlimited 24/7 access to licensed Filipino doctors through voice or video consultations, and will be able to receive e-prescriptions or e-lab requests via SMS or email as needed.

    Customers may also choose their favorite entertainment via three months free access to Amazon Prime Video, HBO GO, and Viu Premium. For gamers, customers can enjoy Amazon Prime Gaming, which comes with the 3-month Amazon Prime Video access and offers in-game content for top games plus a selection of free games every month. With HBO GO, customers have unlimited access to thousands of hours of critically-acclaimed and award-winning content from HBO, the latest and biggest Hollywood Blockbusters and HBO Asian Originals — movies and series available across all genres including Warner Bros and DC.  Lastly, Viu is the one-stop service for viewers to access the largest volume and widest selection of Korean content titles. Viu also brings Japanese dramas and animation, Filipino-dubbed shows, Asian dramas as well as Viu Originals to the home.

    Assuring customers of reliable after-sales service, Globe At Home complements its products with a digital after-sales service through the Globe At Home app. Get support and avail of services like bills payment, plan upgrades, and volume boost to get more data using the app. Concerns may be resolved without calling a hotline or visiting a Globe Store by simply sending a message to the Globe At Home Facebook chatbot. To reach customers faster, installation is guaranteed to happen within 48 hours upon plan approval, exclusively for online application only.  Requests for repair may also be done via the app.

    For more information, visit www.globe.com.ph.