Service-on-demand app records surge in users


    A service-on-demand super app, MyKuya, yesterday said its number of users has significantly increased.

    In a virtual press briefing, Shahab Shabibi, MyKuya founder, said before the lockdown in March, the app had only 50,000 downloads. Now, it has nearly 110,000 downloads, a sharp rise during the enhanced community quarantine driven by the surge in demand for services online.

    However, the company said revenues from businesses using the app had been affected.

    “What you see in the app, the consumer services had a sharp increase. There’s a growth on that front, but the part that affected us quite a bit was we had companies and businesses that are using our services, and because of the lockdown had to close down at least temporarily. That was the downside,” Shabibi said.

    “We believe as a multi-sided marketplace, the sharp increase in demand is not necessarily good, the supply also needs to increase and vice versa,” he added.

    MyKuya is currently available in Metro Manila, Laguna, Cavite and Rizal.

    Shabibi said the company is looking to further expand the coverage of the app in areas where demand is high.

    MyKuya offers enhanced services including government errands, home personal services, multiple location errands, air-con servicing, deliveries, mall shopping, maintenance and housekeeping, among others.

    Since 2017, the Bonifacio Global City-headquartered MyKuya has provided Filipinos in Metro Manila with a host of services ranging anywhere from personal shopping to motorbike delivery, and continues to do so despite the challenges brought on by the coronavirus pandemic.

    It was founded by Machine Ventures and the brains behind HeyKuya, the text-based service that was MyKuya’s spiritual predecessor. It is through these services that the company also hopes to help eliminate the problem of unemployment and underemployment in the Philippines, with the goal of creating one million new jobs by 2022.