PLDT/Smart users shift to digital transactions


    PLDT and its wireless unit Smart Communications Inc (Smart) yesterday said its customers have accelerated shift to digital transaction amid the pandemic.

    Alfredo Panlilio Smart president and chief executive officer and PLDT chief revenue officer said the company has seen over 2.91 million customers shift to paperless billing as of February 2021.

    PLDT offers various platforms for – e-learning, telecommuting, e-commerce and e-health.

    Given new mobility restrictions in the Greater Manila Area, PLDT continues to encourage their customers to use their expanded digital payment channels and online billing services for transactions.

    Smart Postpaid subscribers can also pay their bills via the unique Smart Pay Express Link in their monthly billing SMS, or by logging on to using their My Smart account.

    In the last quarter of 2020, the telco introduced a bookings appointment tool to help customers better manage their schedules. With this tool, people are assured of an appointment whether in-store or via a virtual meeting.

    For barangays or towns that are in granular lockdown, Smart has also provided community loading stations in assigned areas to ensure that retailers and subscribers have access to Smart and TNT load.

    Customers who prefer to purchase PLDT and Smart products online can visit PLDT and Smart’s official websites or partner e-commerce platforms, as well as authorized social media marketplaces.

    Smart serves approximately 95 percent of the country’s cities and municipalities with its combined 2G, 3G, and 4G LTE network , providing mobile communications services, high-speed internet connectivity, and access to digital services and content to over 71.4 million mobile subscribers.