PLDT Inc. is ramping up its installation and repair capabilities this year to meet the sustained demand for broadband connectivity.
Initially hampered by the coronavirus-induced lockdowns, PLDT said its Home business has since almost doubled its installation capability as of January and is on track to further accelerate this pace.
The company said it is also starting to see a decline in calls following up on installation and repair concerns via its hotlines and other customer support channels, as field response to repair issues start to improve.
“The efforts of our Network teams are starting to bear fruit. We still have a lot of improvements to make, but we have been getting positive feedback from our customers,” said Menardo Jimenez Jr., PLDT Home head.
PLDT’s continuing rollout of its fiber-to-the-home (FTTH) facilities has made its broadband services available to more customers. Currently, PLDT said its FTTH reaches 48 percent of the total 1,634 cities and municipalities nationwide.
Recently, it also launched PLDT Home Biz, a program for micro entrepreneurs operating at home which provides fast and reliable internet connection as well as e-commerce tools that are vital in operating a business amid the current pandemic.
PLDT said these services are supported by its fiber infrastructure, the most extensive in the country at 429,000 kilometers as of December 2020. With 9 million homes passed, PLDT is looking at a significant potential market in the near-term.
PLDT recently announced it is prepared to invest between P88 billion and P92 billion in capital expenditure (capex) this year. The PLDT Group’s investments in capex totaled P260 billion from 2015 to 2019.