Independent analytics firm Opensignal has named Smart Communications Inc. and Globe Telecom Inc. among telcos worldwide that have improved their mobile network services.
In Opensignal’s Global Mobile Network Experience Awards 2021, Smart and Globe were cited among the “Global Rising Stars” or most improved in terms of fourth generation (4G) availability and video experience, respectively.
Opensignal defines Global Rising Stars as the top 30 operators where users have seen the greatest improvement in mobile network experience.
Other operators in the category include Free Mobile in France, Vodafone in New Zealand, O2 in Germany, MobiFone in Vietnam, U Mobile in Malaysia and Iliad in Italy.
“To be one of the top 30 operators in the world for year-on-year percentage improvement in even a single metric is an impressive achievement, especially when we consider the challenges created by the COVID-19 pandemic,” Opensignal said in its report.
Smart’s 4G availability improved by 7.2 percent between the second half of 2019 and the second half of 2020, higher than the global average of 4.2 percent. 4G availability is the proportion of time 4G users spend connected to 4G or Long-Term Evolution (LTE).
“Our significant investments in our network over the years have allowed us to deliver the best data experience to our customers through the latest technologies available. As we continue to expand and improve our LTE network across the country, covering even far-flung areas like Pag-Asa Island in the West Philippine Sea, we are bringing this enhanced data experience to more Filipinos,” said Mario Tamayo, PLDT Inc. and Smart head of technology.
Smart remains ahead of competition in terms of 4G availability, video experience and download and upload experience, according to Opensignal’s latest Mobile Network Experience report for the Philippines.
The Global Mobile Network Experience Awards 2021 is based on the independent analysis of mobile measurements recorded from July 1 to Dec. 27, 2019, and 2020.