PLDT Inc. yesterday assured customers of continued internet service despite the four-day emergency maintenance activities on its international submarine cable.
PLDT said the operator of the international trans-Pacific submarine cable system Asia-America Gateway (AAG) has scheduled emergency maintenance activities to start on September 26 and will last until September 30 at 5 a.m.
PLDT has assured customers that measures, such as traffic rerouting and local caching, are in place to minimize this activity’s impact, and to ensure that communication and internet services remain available to PLDT and Smart Communications Inc. subscribers.
These measures will allow PLDT and Smart to fully serve, during this time, all customers at full capacity by using the spare and additional capacities on all other cable systems that support PLDT and Smart’s operations, the company said.
“Should there be internet traffic spike beyond the traffic of the past weeks, some slowing down in the busiest hours for traffic going to Asia may be experienced, but no service will be denied, and internet traffic within the Philippines and to the US will not be impacted. We shall provide regular updates as the operation progresses. We thank you for your understanding,” the telco added.
PLDT has invested heavily in international submarine cables to meet the growing connectivity needs of the country.
Aside from AAG which has a landing station in Bauang, La Union, PLDT also has a partnership with Asia Submarine-Cable Express for the international submarine cable system in the Philippines with a landing station located in Daet, Camarines Norte.
PLDT is also part of the Asia Pacific Cable Network 2 and the Southeast Asia-Middle East-West Europe 3, which both have landing stations in Nasugbu, Batangas.