IBPAP on track of recalibrated targets

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    THE information technology (IT) and business process management (BPM) in the Philippines remains closer to the high range of the recalibrated figures of its Roadmap 2022, a top industry official said.

    Rey Untal, president and chief executive officer of IT and Business Process Association of the Philippines (IBPAP) said the industry in 2019 added 71,000 full-time employees (FTEs), bringing the total industry headcount to 1.3 million and registering a growth of 5.8 percent compared to 2018.

    Untal said the sector recorded revenues of $26.3 billion  in 2019 or a 7.1 percent jump from the previous year.

    The slashed forecasts set in November 2019 estimate 2022 figures to a range of 1.42 to  1.57 million FTEs and revenues of $29 billion to $32 billion.

    But Untal said the global economic fallout caused by the new coronavirus disease 2019 will have an impact on 2020 headcount and revenue projections.

    Untal said this will also modify prevailing work and service models within the industry.

    IBPAP said growth in 2019 was driven by large incumbents that continued to expand not only in Metro Manila but also in strategic delivery locations in the countryside like Bacolod, Cebu, Davao, Iloilo, Laguna, and Pampanga.

    These companies accounted for 51,000 of the additional FTEs tallied last year.

    IBPAP also said there were also a considerable number of new investors and locators that set up their operations in the country. Half of the entrants were global in-house centers (GICs) providing services in healthcare, finance and accounting, human resources, IT and software, and content moderation.

    No details were provided.

    Untal said the 2019 growth performance of the IT-BPM industry shows its resilience and tenacity despite global and domestic headwinds,

    IBPAP has noted a strong pivot to mid and high-value skills with 65 percent of the workforce able to render more complex and varied services for international and local clients.

    Following the enhanced community quarantine, the IT-BPM industry improved its productivity by deploying   58 percent of their employees under work-from home arrangement and another 15 percent on skeleton staff housed on-site or in nearby hotels.