Cebu Pacific (CEB) yesterday said its refunds to passengers have reached over P2.4 billion due to booking cancellations related to travel restrictions to control the coronavirus disease 2019 (COVID-19) from spreading.
In a statement, CEB said it received an unprecedented number of refund requests since April due to flight cancellations brought about by the lockdown.
The P2.4-billion in refunds are equivalent to 50 percent of refund requests it has received since April this year and halfway to completing the pending requests.
At present, CEB is only able to operate 10 percent of its pre-COVID network as the tourism and aviation industries have been among the worst hit by the pandemic.
CEB, with its unit Cebgo, remained the leading domestic airline with 3.08 million passengers carried in January to June this year, but this is not even half of last year’s 7.6 million passengers.