ICTSI upgrades services at MICT

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International Container Terminal Services Inc. said  it continues to upgrade services at flagship Manila International Container Terminal (MICT) to improve efficiency in the supply chain.

“Customer experience in ports comprises a myriad of processes and interactions between the terminal operator, customs authorities, shipping lines, freight forwarders, truckers, cargo owners and other stakeholders. Every aspect of these interactions impacts the overall efficiency of the supply chain,” ICTSI said in a statement.

In particular, ICTSI said  it has transitioned MICT to a 100- percent digital payments via its advance customer transaction system, which offered a convenient, efficient and secure platform for port users to settle their transactions without the need to come to the MICT terminal.

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MICT also introduced the ICTSI support services assistant (ISSA) last year, a 24/7 chat service that facilitate instant responses to customer inquiries. Port users can access ISSA via MICT’s website to get answers to frequently asked questions as well as check the status of cargo, trucks and vessels.

“ISSA enhances our support services by enabling us to respond to queries more quickly. The sooner we provide answers, the faster we can address client concerns and expedite their transactions,” said Christian Lozano, MICT chief operating officer.

These service are complemented by the upgrade of MICT’s terminal appointment booking system (TABS), which is an online platform that enables trucking companies to schedule specific slots for container pick-ups and drop-offs, optimizing cargo movement within the port. It was launched in 2015.

“Recognizing the need to further streamline the gate process for external truck drivers, MICT developed the truck manifesting feature of TABS. Truck Manifesting allows the advance submission of booking details, truck plate numbers and driver information, simplifying the standard kiosk transaction of truck drivers upon arrival at the terminal,” Lozano said.

“By having all transaction details submitted in advance, long queues are mitigated during gate processing as only valid truck plates, drivers and gate passes are subjected to confirmation prior to entry at the terminal,” he added.

Launched in September last year, truck manifesting automatically opens tandem slots for drop-off containers whenever a pick-up container is booked in TABS.

“This allows customers to reserve an export booking with a matching zone even before export container details become available,” ICTSI said.

Port users can leverage cargo visibility to make better business decisions through ICTSI’s ICTSI App. Launched in 2022, the app facilitates easier monitoring of shipments for MICT customers where users can create watchlists in the app for vessels, trucks and containers, and subscribe to status notification to receive timely updates via email or SMS.

“The ICTSI App provides users with 24/7, real-time information on their cargo that can lead to more accurate and timely logistics planning. With its transparency features, the app can help our customers can make better business decisions,” said Lozano.

Aside from the MICT, Laguna Inland Container Terminal, NorthPort, Subic Bay International Terminals, and Mindanao Container Terminal are also covered by the ICTSI App. Plans are underway to include other ICTSI terminals outside the Philippines.

“These initiatives form part of MICT’s steadfast commitment to its role as the country’s trade window to the world. ICTSI’s flagship operation will continue to investment in technology to ensure seamless cargo movement, transparent processes and streamlined customer experience, paving the way for a more globally competitive port and efficient local supply chain,” Lozano said.

 

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