ZigZag Philippines has launched its Managed Security Operations Center (SOC) Services, marking the first BPO-owned SOC designed to combat rising cybersecurity threats in the outsourcing industry. The launch follows six months of intensive training with Canadian cybersecurity leader Sterling Information Technologies and full deployment of Xcitium EDR technology.
The company’s SOC services feature three core offerings: 24/7 threat monitoring by Cyber Defense+ certified analysts, seamless Xcitium EDR integration with patented ZeroDwell Containment™ technology, and specialized state-sponsored attack mitigation targeting evolving APAC region threats.
“The outsourcing sector handles some of the world’s most sensitive data, yet most providers still rely on outdated security models,” said Chris Adebahr, CEO of ZigZag Global. “Our SOC isn’t just a service, it’s a security backbone for the BPO industry.”
Allen Adolfo, Head of Information Technology at ZigZag Philippines, added that the company has “embedded cybersecurity into the DNA of our teams and workforce,” setting a new benchmark for proactive threat protection.
The SOC has demonstrated strong performance metrics during implementation, with threat containment times improving 94% compared to traditional antivirus tools. The team identified and resolved over 400 critical threats during simulated attacks, while maintaining zero security incidents since Xcitium EDR deployment.
According to the ASEAN Cyber Threat Report 2025, attacks on Philippine BPOs have surged 217% year-over-year, highlighting the critical need for enhanced security measures.
To support clients and the broader business community, ZigZag is offering complimentary initiatives in August 2025, including 14-day managed SOC proof of concept trials, NIST 2.0-based cybersecurity risk assessments, awareness training, and exclusive APAC threat briefing webinars.
The SOC offering includes built-in compliance support for GDPR, HIPAA, ISO, and SOC 2 regulations, delivered through a flexible Security-as-a-Service model designed for scalability and affordability across enterprise clients.
ZigZag Philippines serves as the operational hub of Singapore-based ZigZag Global, providing managed services and global talent solutions to clients across Australia, North America, Europe, and other key markets.
