SM Development Corporation (SMDC) clinches a significant victory at the 7th IDC Future Enterprise Awards for the Philippines, where the renowned International Data Corporation (IDC) recognized the company with the esteemed Best in Future of Customer Experience award.
IDC’s Future Enterprise framework serves as a guiding vision for organizations, emphasizing the crucial elements of cultivating a digitally-native culture, generating revenue through empathetic scaling, and adapting operating models to intricate customer requirements with an intelligent, empowered, and agile workforce.
Despite grappling with challenges such as inflationary pressures and supply chain disruptions brought about by the Covid-19 pandemic, Philippine organizations have discerned the imperative need for a digital-first approach to business.
SMDC has emerged as a frontrunner in this transformative journey, recognizing that future-ready enterprises must possess heightened digital capabilities.
The Best in Future of Customer Experience accolade bestowed upon SMDC is attributed to its groundbreaking GPMC Mobile Application.
Developed by Greenmist Property Management Corporation (GPMC), the property management arm of SMDC, this innovative app stands as a cornerstone of their digital transformation strategy.
Rooted in a profound understanding of customer needs, the GPMC app not only enhances operational efficiency but also delivers personalized experiences throughout the entire property ownership process.
This forward-thinking initiative lays a solid foundation for an enhanced Resident Management phase in the overall customer journey.
