The financial landscape presents numerous challenges with rapidly evolving changes, yet Security Bank has navigated these changes with agility and foresight.
“Technology and data are pivotal enablers of our customer-centric strategy. We’ve made substantial investments in upgrading our digital infrastructure over recent years—overhauling our core banking system, enhancing cybersecurity measures, integrating advanced data analytics into operations, and launching new online platforms. Each initiative was designed with a singular objective: to provide our customers with frictionless and secure banking experiences,” said
Lucose Eralil, chief operations officer (COO) of Security Bank.
Back-end upgrades include a unified data platform that enables near real-time workflows, central to the bank’s commitment to digital transformation; a payments hub to establish standardized payment rails, improve customer experience (CX), and enable real-time processing; a loan origination system with expedited turnaround times; and an upgraded customer relationship management (CRM) system for better service and support.
On the front end, a revamped branch tellering system, the all-newSecurity Bank app—which has excelled in app marketplace rankings—and the upcoming Corporate and MSME online banking apps, aim to elevate CX significantly. Internally, technology investments included a new HR platform, HeRO, to enhance employee experience, streamline work processes, and save time.
The newly launched Security Bank app employs data-driven insights to anticipate customer needs and refine the banking experience.
Eralil said AI and Open Banking as transformative, “…they have the potential to interpret data effectively, creating ideal products and services and improving cybersecurity, among others.” Such trends foster opportunities for collaboration between banks and non-bank financial institutions, leveraging expertise to deliver superior offerings.
