The Philippine Amusement and Gaming Corporation (PAGCOR) has successfully maintained its ISO 9001:2015 certification following rigorous surveillance and scope extension audits conducted December 16-20, 2024.
The certification, granted by DQS Certification Philippines, Inc., was formalized during an April 24 ceremony at PAGCOR’s Corporate Office in Pasay City. The surveillance audit covered eight existing sites, including PAGCOR’s Main Corporate Office and Casino Filipino branches in Tagaytay, Angeles, Citystate, Cebu, Ilocos Norte, Olongapo, and Bacolod.
The certification scope was extended to ten additional sites: Casino Filipino Grand Regal, Malabon Grand, Binondo, Manila Grand Opera, Greenery, Midas, Kartini, Oriental Pearl, Networld, and Tropicana in Las Piñas.
PAGCOR Chairman and CEO Alejandro H. Tengco said: “Maintaining our ISO 9001:2015 certification is certainly no small feat. This is the result of the collective effort of the entire PAGCOR family, and it reflects our team’s discipline, teamwork and commitment to quality service for the benefit of the government and the Filipino people.”
DQS praised PAGCOR’s management for supporting quality improvements and effective risk management, highlighting strong operational controls, cross-divisional collaboration, and focus on employee engagement and customer satisfaction.
The audit team noted several innovations, including improved cash transaction handling at gaming tables, customer feedback systems, e-learning compliance training in anti-money laundering, and deployment of modern technologies like the “Card Canister Randomizer” and digital record-keeping systems.
The ISO 9001:2015 certification, applicable to PAGCOR’s multi-site operations, remains valid until March 21, 2026.
