MOVE IT held its first-ever passenger feedback forum as it intensifies its commitment to safety and program on the platform.
The inaugural forum served as an avenue for MOVE IT to garner insights from a diverse base of regular passengers about moto-taxi safety mechanisms, while also allowing the company to share updates on its current thrusts on safety and service reliability.
MOVE IT general manager Wayne Jacinto spearheaded the forum, leading the deliberation and sharing of various strategies the platform is currently undertaking to ensure safety.
Among the pivotal topics discussed were the expansion of skills training for riders, activation of advanced safety features, constant upgrading of safety gear, and fortification of emergency response programs.
“This passenger forum is one of our initiatives to improve our service and intensify our safety initiatives. We value every comment, idea, and suggestion of the commuters we serve; because of these, we can better see which aspect we should work harder and focus on. Although we have launched many programs regarding the safety and reliability of the MOVE IT platform, we know that the platform must be continuously improved. And with the help of our dear passengers and riders, we can further ensure its success,” Jacinto said.
The first-ever face-to-face passenger feedback forum complements MOVE IT’s existing in-app feedback mechanisms. Building on the productive discussions with commuter groups and the feedback shared in-app about MOVE IT, the motorcycle taxi platform has swiftly implemented new safety measures and technologies, focusing on road safety, activating new technologies, elevating emergency response, and prioritizing gear quality, further solidifying its commitment to road safety.
Moving forward, MOVE IT will continue to engage more deeply with the communities it serves to offer a safer and more convenient motorcycle ride-hailing experience for Filipino commuters.
The moto-taxi provider also encourages its passengers and drivers to proactively share feedback via channels, which will significantly help the platform to quickly evolve and enhance its safety and reliability as a provider of two-wheel transportation.
