Top industry experts explore innovation and CX strategies for business growth
Eastern Communications successfully hosted its Transcend Summit 2025 at Makati Shangri-La on April 8, bringing together over 200 industry leaders to discuss innovation’s role in business growth and customer experience. The event, themed “Powering the Future Through Innovation and Customer Focus,” was supported by global tech partners including Cato Networks, Fortinet, Huawei, Sophos, Cisco, CloudSigma, Nexusguard, Pax8, and official media partners The Manila Times and Malaya Business Insight.
“Transcend Summit 2025 highlighted the importance of innovative solutions, leadership, AI and customer-centric strategies in today’s dynamic business environment,” stated Jaeson Evangelista, Co-Coordinator of Eastern Communications. “We are very grateful for our global technology partners for enabling us to share insights, emerging trends, and collaborate on future innovations.”
Hosted by TEDx Host Vanessa Caro with panel discussions moderated by ABS-CBN’s Mimi Ong, the summit featured keynote speakers including Greg Banzon, COO of Century Pacific Foods, who spoke on transforming challenges into opportunities, and Maulik Parekh of aiVolution Asia, who addressed AI leadership.
Transcend 2025 Panel Discussion (L to R) ABS-CBN Business News Correspondent Mimi Ong, aiVolution Asia Founder Maulik Parekh, Eastern Communications Chief Revenue and Innovation Officer Edsel Paglinawan, Century Pacific Foods Inc. Executive Vice President Greg Banzon, Concentrix Vice President Tonichi Parekh, and SCMAP Vice President Pierre Curay
A panel discussion with Pierre Curay, Vice President of the Supply Chain Management Association of the Philippines (SCMAP), Edsel Paglinawan, Chief Revenue and Innovation Officer of Eastern Communications, and Tonichi Parekh, Vice President of Concentrix, explored how innovation and customer experience are critical for business success in the competitive digital economy.
Eastern Communications also relaunched The Link VIP Club, unveiling its highest membership tier, Titanium, at the MET Museum on April 3. This new tier offers personalized business support, premium benefits, and tailored ICT solutions for elite partners.
“We recognize that businesses need more than just reliable solutions—they need a trusted partner who understands their unique challenges and growth ambitions. Through the Link VIP Club and the new Titanium Membership tier, we are enhancing the way we support our clients by providing an even higher level of focused support, unmatched customer experiences, and utmost level of service,” said Atty. Aileen Regio, Co-Coordinator of Eastern Communications.
As a trusted digital transformation partner, Eastern Communications continues to equip businesses with tools to navigate the evolving digital landscape confidently.
For more information about Eastern Communications’ services, visit https://eastern.com.ph/
