WEST Zone concessionaire Maynilad Water Services, Inc. offers convenient ways for customers to view their current water bills, particularly in this time of enhanced community quarantine (ECQ) through its My Water Bill Program and Bill on Demand SMS Bill Facility.
My Water Bill Program allows customers to get regular billing updates and notifications after a one-time registration. Customers can get secure online access to their statement of account (SOA).
For customers who have limited or no access to the internet, they may receive monthly bill notifications via SMS by registering to My Water Bill.
Customers may also register to My Water Bill by calling the Maynilad Hotline 1626, or sending a private message to Maynilad’s Facebook page or Twitter account.
With the implementation of the ECQ, Maynilad temporarily suspended meter reading and on-site billing activities to prioritize the safety of its customers and service providers, and avoid the possible spread of COVID-19. Water bills are currently being computed based on the past three month’s average consumption as approved by the MWSS Regulatory Office (per MWSS RO-OPP-052-03). Corrections will just be applied to subsequent bills once the company can again deploy its service providers to conduct actual meter reading.
