PLDT Inc. and its wireless unit Smart Communications Inc. have ramped up their cloud initiatives to boost workforce agility, raise operational excellence and further improve the rollout of innovative products and services.
In a statement, PLDT said it has established the Cloud Center of Excellence (CCOE), paving the way for a stronger, more customer-focused, future-proof and cloud-confident workforce.
“Establishing the CCOE is a vital element in this broad roadmap. PLDT and Smart’s cloud initiatives go beyond the enterprise infrastructure perspective, as they also involve utilizing cloud as a platform by maximizing the advanced features that are available in the cloud — boosting workforce agility, raising operational excellence, and enabling the organization to roll out innovative products and services faster and more efficiently,” said Robin Ramos, PLDT and Smart information technology officer-in-charge.
“This new journey also means solidifying our commitment to elevate customer experience, as the cloud can further strengthen our stability and efficiency with less disruption to our services. Strategically investing in the cloud also allows us to become more responsive to market forces and enhances our competitiveness,” said Gilbert Gaw, PLDT and Smart transformation office officer-in-charge.
Anchored on the PLDT Group’s purpose, mission, vision and values of creating a happy space and using technology to build and empower bridges of collaboration, the CCOE will pave the way for a higher level of cloud expertise and stronger sense of customer focus among the PLDT and Smart workforce.
PLDT said this latest initiative is well supported by the group’s information and communications technology subsidiary, ePLDT, which provides secure multi-cloud solutions. It offers the cloud infrastructure and capabilities required to drive quicker outcomes and achieve the group’s objectives.
This digital transformation initiative underscores PLDT’s commitment to support the Philippine government’s overall digitalization thrust, as well as the country’s attainment of the United Nations Sustainable Development Goals (SDG) particularly on SDG No. 9 — Industry, Innovation, and Infrastructure.
