PLDT Inc.has introduced a new self-service channel that allows customers to have a faster and easier way to request for support or report service issues.
With the improved PLDT Home Support webpage, customers no longer need to call the hotline, queue in physical stores or wait for a response on social media.
The telco said with just a few clicks, customers can inquire about their bills, request for aftersales support, file complaints or report service issues through this easy-to-understand feature of PLDT Home’s Support website. Customers also receive a confirmation email and regular status updates with guaranteed faster resolution.
“Through this new self-service channel, we hope to provide our customers with faster, easier, and more convenient ways to get help for their concerns without having to call the hotline or wait in line in our physical stores. This is part of our commitment to elevate the quality of service that we deliver to our customers through technology and innovation. This is an assurance to our customers that we are here to help,” said Jeanine Rubin, PLDT head ofcustomer experience group.
In a related development, PLDT’s international arm,PLDT Global Corp., has partnered with Bayad, a full-service fintech subsidiary of Meralco, to give overseas Filipino workers more options for borderless payment solutions. – Myla Iglesias
