NLEX Corp. has earmarked P1.2 billion for the upgrade of its technology system to further improve its overall customer experience.
The tollway company said the investment is included in its capital expenditure this year and that it has set out various initiatives to upgrade its infrastructure, toll collection system and account management system.
These projects involve the upgrading of its core system and equipment, among others, to help improve the processing of lane transactions.
With these developments, radio frequency identification (RFID) users, who constitute 70 percent of expressway motorists, can expect faster recording of passages, balances and reloads as well as easier tracking of individual and corporate accounts, the company said.
“We keep on investing in innovative solutions to make our processes more efficient and most importantly, make the experience of our motorists more pleasant and comfortable as possible,” said J. Luigi Bautista, NLEX Corp. president and general manager.
Aside from conducting software upgrade and system migration, the company will also replace its toll system equipment within the year.
Close to 100 toll system equipment along the North Luzon Expressway (NLEX) will be upgraded such as toll fare indicators, lane status indicators, traffic control gates, automatic vehicle classification devices and loop detectors.
The Angeles Toll Plaza will be furnished with new traffic control gates, automatic vehicle classification devices, lane status indicators and loop detectors.
The project covers toll plazas in Balintawak, Karuhatan, Paso de Blas, Meycauayan, Marilao, Bocaue, Balagtas, Tabang, Sta. Rita, Pulilan, San Simon, San Fernando, Mexico and Angeles.
The new equipment will boost operational efficiency as these will enable faster and more accurate transactions and guide motorists better at the plazas, the company said. – Myla Iglesias
