PLDT Enterprise, the B2B arm of PLDT, formalized its role in efforts on disaster response by signing a memorandum of agreement at the Emergency 911 National Summit held August 14 in Mandaluyong City, The MOA between PLDT Enterprise and the Department of the Interior and Local Government (DILG) and the Philippine National Police signifies a strengthened partnership aimed at enhancing the 911 emergency response system and ensuring that it meets international standards, as promised by the Next Generation 911 (NG911) framework.
Bringing in the NG911 from America to the Emergency 911 National Office in the Philippines, 911 will be the universal number to call for emergency help nationwide as a proven, lifesaving service to the public.
This solution emphasized that delays in recognition and treatment of time-sensitive conditions like heart attacks, strokes and cardiac arrest can be the difference between life and death.
NG911’s next generation technology promises to protect lives with its dynamic call routing, multimedia capabilities, infrastructure security, incident management, system migration, collaboration portal, geographic information system, call center management, call handling and training, among others.
“Through our partnership with NGA 911, we are bringing our digital expertise and global best practices to the Philippines, ensuring that our 911 services are equipped with the latest technology to handle emergencies more effectively and ultimately, save more lives,” said Mitch Locsin, PLDT and Smart Communications Inc. head of enterprise and international core business.
“This initiative aligns with our broader mission to build a safer, more resilient, and disaster-ready nation,” Locsin added.
By providing state-of-the-art communication solutions, including the technology that powers the 911 hotline, PLDT Enterprise noted its pivotal role in modernizing emergency response systems across the Philippines to protect more lives during times of crisis and emergency.
“We recognize that our role at PLDT is more than just providing telecommunications. We must also empower the communities that make our success possible. The Emergency 911 National Summit will help ensure swift and effective responses during crises – leveraging the capabilities of both the public and private sector. This partnership further proves that everyone must be involved in the grand task of nation building, and we are always ready to help build a safer, more disaster-resilient country,” said Manuel Pangilinan, PLDT and Smart chairman and chief executive officer.
By leveraging advanced communication infrastructures and digital solutions, PLDT Enterprise said it is helping build more resilient cities and communities, ensuring a safer and more sustainable environment for all.
