The Securities and Exchange Commission (SEC) said it has set up a physical help desk to handle on-site client inquiries, consultation, feedback and complaints as part of its efforts to streamline processes and improve its service efficiency.
The SEC said the Public Assistance and Complaints Desk (PACD), located on the ground floor of the SEC headquarters in Makati City, has been in service since Tuesday, July 1.
“This will handle on-site client inquiries, feedback and complaints, facilitating public consultation and providing prompt responses to stakeholders’ concerns, in line with Anti-Red Tape Authority standards,” the SEC said in a statement.
“Vital in earning the public’s trust and confidence in the SEC is the provision of quality and faster services. As we directly engage with clients through the helpdesk, we hope to encourage more businesses to register with the SEC and tap the capital market for growth,” SEC chairman Francis Lim added.
Before his appointment to the SEC, Lim was president of the Philippine Stock Exchange.
Lim said the launch of the help desk is in compliance with Republic Act No. 11032, or the Ease of Doing Business and Efficient Government Service Delivery Act of 2018, and its implementing rules and regulations.
The law requires government agencies to establish PACDs in their respective offices to provide consultation and advice to clients.
“The opening of PACD demonstrates the Commission’s commitment to advancing the ease of doing business in the Philippines as we provide the public with greater transparency and access to our services,” Lim said.
The PACD will be operational even during breaktime while special lanes are available for senior citizens, pregnant women and persons with disabilities, the SEC said.
