GRAB Philippines has deployed a comprehensive measure across all its services to ensure the safety of its driver-partner and customers.
In a statement, Grab advised its driver-partners to prioritize their safety during the challenging weather and road conditions that may result in difficulties and delays in services.
“Amid challenges such as road closures, flooding, and heavy rainfall, we request for the patience and understanding of our consumers as there may be some booking difficulties and delays — particularly in the areas severely affected by the weather,” Grab said.
With this, Grab activated its calamity assistance program to provide support to their partners affected by severe weather. This program provides necessary resources and assistance to partners.
In addition, the company also rolled out GrabMaps to provide real-time information on safe routes by utilizing reports from their drivers and delivery partners, which help them navigate safely in affected areas.
The 24/7 Safety and Incident Response Team is on standby to assist with any emergencies or issues that may arise. This ensures that help is available whenever and wherever it is required.
Grab advised delivery partners through online channels and in-app notifications to avoid flooded areas for delivery services.
Meanwhile, financial services, including GrabPay and lending products, remained operational to support its customers and partners during these challenging times.
“We understand that access to financial services is crucial, especially during emergencies.
We encourage our users to utilize our digital platforms for their transactions, minimizing the need for physical travel and ensuring safety,” Grab said.
“We are continuously monitoring the weather situation and will provide updates as necessary. We encourage everyone to stay informed, prioritize their safety, and follow the advisories issued by local authorities.” Grab said.
