Globe Telecom Inc. is targeting to complete the validation of 40 million registered subscriber identity module (SIM) users within the year, as part of its commitment to protect customer identities and deter fraudulent activities.
The company said it has embarked on a comprehensive post-validation initiative, having already reviewed 11 million existing SIM records.
This aims to ensure the integrity of its customer database, as it intends to complete the validation of the remaining 40 million records within the year, Globe added.
“We continue to invest in and enhance our tools to deliver a more secure and effective validation process to proactively deter and detect fraudsters. It’s a continuous journey for us to keep on protecting our customers,” said Darius Delgado, Globe’s head of consumer mobile business.
Globe said the measures include implementing advanced encryption protocols to secure data transmitted during the registration process and introducing live photo capture technology to prevent the use of stock or pre-existing photos.
To combat the submission of fraudulent documents, Globe uses optical character recognition technology that allows the matching of text entries on the SIM registration form with data on a SIM user’s uploaded ID, significantly reducing the chances of having fake or doctored documents pass through the system.
Globe has limited the number of ID submission retries to prevent random or repeated attempts to register with fictitious documents.
The SIM Registration Act mandates the registration of all SIMs to protect consumers from illegal activities, such as scams, smishing and other forms of mobile phone and online fraud. – Myla Iglesias